DEXTER DIXON
Summary
Results-driven candidate with a strong understanding of sales principles and customer service. Possesses a proven ability to build relationships with customers and colleagues. Skilled in identifying customer needs and presenting solutions. Experienced in managing multiple projects and working in a fast-paced environment. Dedicated professional with a passion for providing administrative assistance for sales teams. Skilled in delivering high-quality customer service, managing customer inquiries and processing orders and returns. Proven success in streamlining processes to improve efficiency and customer satisfaction levels.
Overview
11
11
years of professional experience
Work History
Client Service Advisor
Prada
New York, NY
10.2023 - 05.2026
- Cultivated strong client relationships through personalized service and product knowledge.
- Provided expert guidance on luxury fashion trends, enhancing customer experience and satisfaction.
- Implemented tailored solutions to meet diverse client needs, driving repeat business and loyalty.
- Mentored junior advisors in best practices for client engagement and product presentation.
Sales Assistant
Prada
New York, New York
08.2021 - 10.2023
- Maintained knowledge of company products and services to make informed recommendations to clients.
- Fostered and maintained relationships with key clients to support loyalty.
- Provided strong customer service by greeting and building relationships with key clients.
- Handling all client inquiries regarding outgoing and incoming repairs.
Stock Associate
Prada
New York, New York
01.2017 - 06.2021
- Handling all incoming and outgoing Store to store transfer requests.
- Processing order requests generated through e-commerce and farfetch.
- Facilitating all customer daily shipping requests.
- Fulfilling customer consignment requests.
Sales/Sales Support
Jcrew
New York, New York
06.2015 - 01.2017
- Handling all incoming and outgoing Store to store transfer requests.
- Processing all incoming Store deliveries
- Facilitating daily stock duties in maintenance and service operations.
- Provide daily sales support to management team and sales.
Education
Associate in Science (A.S.) - Liberal Arts
Kingsborough
Brooklyn, New YorkSkills
- Returns and Refunds
- Product and Service Sales
- Stocking and Replenishing
- Credit and Debt Card Processing
- Cash Handling
- Opening and Closing Procedures
- Payment Processing
- Stock Management
- Sales Expertise
- Cash Register Operation
- Till Counting
- Product Merchandising
- Selling Skills
- Customer support
- Call center experience
- Client relations
- Client support
- CRM software
- Client profile building
- Excellent communication
- Team collaboration
Icon
/skn/icons/general-14-white.svg
Timeline
Client Service Advisor
Prada
10.2023 - 05.2026
Sales Assistant
Prada
08.2021 - 10.2023
Stock Associate
Prada
01.2017 - 06.2021
Sales/Sales Support
Jcrew
06.2015 - 01.2017
Associate in Science (A.S.) - Liberal Arts
Kingsborough