Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Dexter Gates

Anna,TX

Summary

A motivated professional who is focused on delivering excellent service to customers and clients. A team player that is able to adapt and fulfill the expectation and needs from my company/team. I demonstrate the ability to diligently resolve problems and deescalate high stress situations. An individual that prides himself in being able to multitask and achieve the task at hand.

Overview

7
7
years of professional experience

Work History

Operations

Fond Memories Pet Cemetery And Crematorium
02.2022 - 07.2024

Oversee operational activates at managerial level of an organization. This is including hiring and training employees and managing quality assurance programs.

Mortgage Loan Closer

Homepoint Financial Corporation
06.2019 - 10.2022

Analyzed and reviewed new loan applications to ensure compliance with documentation for final underwriting decision as Loan Submission Specialist.

Responsible for preparing initial Closing Disclosure (CD), and Final CD adhering to regulation and compliance standards (TIL, HMDA,RESPA, etc). Worked with Title and Escrow partners on preparation of Final Doc package to be delivered at customer signing/closing.

Accomplishments

• Was able to show early on my ability to adapt in a fast paced environment and take on new roles which then led to more responsibilities given to me

• Consistently produced quality work in each role

Transporter/ Manager

Mortuary - Transp. SVC - SD,CA
01.2018 - 05.2019

Responsible for the transporting of the deceased safely and professionally to and from hospitals, nursing homes, hospices, convalescence facilities, funeral homes, mortuaries, and medical examiners.

Shift Manager

Kingdom Movers
10.2017 - 09.2018

Assisted and worked closely with clients to ensure customer satisfaction. Responsible for onboarding new employees and training on all moving processes, safety procedures and documentation requirements. Also assisted with office management, employee scheduling and customer service complaint support.

  • Responsible for interstate moving
  • Selected and trusted by management to secure high priced items.

Education

High School Diploma -

Heritage High School
Frisco, TX
06.2014

Skills

  • P&L Management
  • Production
  • Marketing
  • Financial Management
  • Data Analysis
  • Customer Retention
  • Customer Service
  • Organizational Management
  • Workflow Optimization
  • Labor Relations
  • Performance Monitoring
  • Maintenance Planning
  • Incidents Management
  • Performance Reporting
  • Document Control
  • Operations Monitoring
  • Employee Motivation
  • Procedure Development
  • Operations Oversight
  • Negotiation
  • Case Management
  • Team Leadership
  • Problem-Solving
  • Data Evaluation
  • Risk Management
  • Finance Background
  • Sales Background
  • Assignment Delegation
  • Staff Training
  • Management
  • Decision-Making
  • Delegation
  • Goal Setting
  • Data Management
  • Invoice Processing

Timeline

Operations

Fond Memories Pet Cemetery And Crematorium
02.2022 - 07.2024

Mortgage Loan Closer

Homepoint Financial Corporation
06.2019 - 10.2022

Transporter/ Manager

Mortuary - Transp. SVC - SD,CA
01.2018 - 05.2019

Shift Manager

Kingdom Movers
10.2017 - 09.2018

High School Diploma -

Heritage High School
Dexter Gates