Dexter Hazel
Asheville,NC
Summary
Energetic hotel General Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. History of driving company growth, through community engagement and strong leadership.
Overview
14
14
years of professional experience
Work History
General Manager
Aloft Asheville Downtown
05.2021 - Current
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Assistant General Manager
Kimpton Hotel Arras
06.2019 - 05.2021
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Assistant General Manager
Aloft Asheville Downtown
06.2016 - 07.2019
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Operations Manager
Aloft Asheville Downtown
05.2015 - 06.2016
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Executive Housekeeper
Aloft Asheville Downtown
10.2014 - 05.2015
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
- Streamlined inventory control processes for improved cost management and reduced waste in housekeeping supplies.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Established productive relationships with vendors to ensure timely delivery of quality products and services.
Guest Service Representative
Aloft Asheville Downtown
10.2013 - 10.2014
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
Assistant General Manager
La Quinta Inn & Suites
07.2011 - 07.2013
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Interim General Manager
La Quinta Inn & Suites
06.2012 - 09.2012
Interim Assistant General Manager
La Quinta Inn & Suites
07.2011 - 10.2011
Guest Service Representative
La Quinta Inn & Suites
07.2010 - 07.2011
Education
Queens University of Charlotte
Charlotte, NCSkills
- Distribution Management
- Workflow Planning
- Customer Retention
- Expense Control
- P&L Management
- Staff Training/Development
- Employee Development
- Operations Management
- Staff Motivation
Affiliations
- Asheville Downtown Association - Board Member
- Irene Wortham Early Learning Center - Board Member
- Asheville Chamber of Commerce - Business Improvement District - Committee Member
- Thrive Asheville - Sustainable Tourism - Committee Member
- Buncombe County Tourism Development Authority - Member
- Asheville Area Chamber of Commerce - Member
- Asheville Buncombe Hotel Association - Member
Timeline
General Manager
Aloft Asheville Downtown
05.2021 - Current
Assistant General Manager
Kimpton Hotel Arras
06.2019 - 05.2021
Assistant General Manager
Aloft Asheville Downtown
06.2016 - 07.2019
Operations Manager
Aloft Asheville Downtown
05.2015 - 06.2016
Executive Housekeeper
Aloft Asheville Downtown
10.2014 - 05.2015
Guest Service Representative
Aloft Asheville Downtown
10.2013 - 10.2014
Interim General Manager
La Quinta Inn & Suites
06.2012 - 09.2012
Assistant General Manager
La Quinta Inn & Suites
07.2011 - 07.2013
Interim Assistant General Manager
La Quinta Inn & Suites
07.2011 - 10.2011
Guest Service Representative
La Quinta Inn & Suites
07.2010 - 07.2011
Queens University of Charlotte