Dexter Kairaiuak

The Service Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes triaging incoming phone calls, prioritizing, documenting, and resolving or escalating end user help requests on all corporate hardware and software. The Service Desk Technician will maintain and log all support calls to the support center database application for call tracking and SLA requirements.

• Maintained documentation on tests performed in lab.
• Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
• Maintained safe, tidy and organized laboratory environment for accurate test results.
• Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
• Prepared samples for shipping and disposed of animals part in proper containers and disposal protocol when testing for possible Rabies in animals.
• Manage the accounts and billing for communities and companies that use our testing facility.

• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Monitored safety procedures to ensure a secure environment for both guests and employees.
• Increased customer service ratings through personable service.
• Established a positive work culture that promoted teamwork, collaboration, and employee morale.
• Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
• Established and upheld high standards, promoting great customer service and assistance to guests.
• Proven ability to learn quickly and adapt to new situations.
• Maintained compliance with health and safety regulations, ensuring safe environment for both guests and staff.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
• Attended to front office needs by greeting visitors and providing assistance.
• Assisted with guest reservations, ensuring accuracy and timely communication of booking details.
• Work with housekeeping staff to ensure the work needed for the day is fulfilled and rooms are ready for customer use.
• Processed payments accurately and securely for both room charges and incidental expenses during guest stays.
• Prepare work orders before the housekeeping staff being their day.

• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Assist Inpatient Pharmacist fulfill medication requests, including IV Bags and controlled substances.

• Coordinated new providers, Medical Students, and Family Practice Resident orientation to the YKDRH Facility.
• Take meeting minutes for any staff meetings.
• Assist medical staff and Medical Records department find the physical patient records.
• Assist providers in updating Medical records to fulfill the billing and documentation needs set by the Medical Records department.
• Assist provider with any upcoming work related travel, registering providers to attend CME events, submit payment request as events require. Reservations for travel, car, and hotel. Provider re-imbursement's for work related trips, including village service area visits.

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Assisted patients with self-administered medications.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Monitored clients' overall health and well-being and noted significant changes.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Recognized and reported abnormalities or changes in patients' health status to management.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

• Managed confidential personnel files, maintaining accuracy and privacy in compliance with legal requirements.
• Processed job applications.
• Performed general administrative duties, such as filing documents, typing correspondence, photocopying, and faxing.
• Help prepare New Employee Orientation.