Dexter McMillan
Virginia Beach,VA
Summary
Accomplished professional with a robust background in the United States Postal Service and the United States Navy, showcasing expertise in postal regulations and safety awareness. Excelled in enhancing customer satisfaction through meticulous mail delivery and improved aircraft safety via rigorous electrical system maintenance. Demonstrated exceptional time management and communication skills, contributing to significant process improvements and a safe working environment.
Overview
42
42
years of professional experience
Work History
USPS Mail Carrier
United States Postal Service, USPS
09.2004 - 10.2024
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Handled mail and packages with care to prevent damage during delivery.
- Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Aviation Electrical Technician
United States Navy
10.1982 - 10.2002
- Trained junior technicians in proper installation and repair procedures, improving overall team efficiency.
- Identified potential areas for process improvement within the department by analyzing internal data and implementing changes accordingly.
- Increased reliability of avionics systems through diligent preventative maintenance efforts.
- Enhanced aircraft safety by performing thorough electrical system inspections and maintenance.
- Adjusted, repaired and replaced malfunctioning components or assemblies.
- Utilized testing equipment such as oscilloscopes, ammeters and ohmmeters.
- Achieved high levels of accuracy while calibrating sensitive instruments used in avionic systems, ensuring accurate data collection during flights.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Performed thorough visual and physical inspections of all electrical parts.
- Trained and oversaw new technicians' activities for proper repair and maintenance of avionic systems.
- Completed quality assurance checks for service work and completed documentation outlining updates.
- Completed preventive and reparative maintenance on aircraft electronics and computer systems.
- Assessed avionic system faults to identify and recommend corrective actions.
- Instituted and enforced safety procedures to protect personnel and aircraft from risks and accidents.
- Lubricated shafts, bearings, and gears to maintain optimal performance.
- Served as subject matter expert within the team on specific aviation electrical systems, providing guidance during challenging repairs or component installations.
- Effectively managed resources including personnel, tools, equipment, and materials to optimize productivity during maintenance activities.
- Maintained a safe working environment by strictly adhering to safety protocols and procedures, resulting in zero workplace accidents during tenure.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Business Administration
William Carey University
Hattiesburg, MSHigh School Diploma -
Northeast Jones High
Laurel, MS05-1980
Skills
- Safety awareness
- Parcel delivery
- Weather tolerance
- Vehicle loading
- Package handling
- Mail sorting
- Postal regulations
- Route management
- Mail distribution
- Route navigation
- Load management
- Street orientation
- Geographical expertise
- Registered mail coordination
- Registered mail protocols
- Vehicle inspections
- Change-of-address orders
- Customer service
- Time management
- Excellent communication
- Punctuality
- Decision-making
Timeline
USPS Mail Carrier
United States Postal Service, USPS
09.2004 - 10.2024
Aviation Electrical Technician
United States Navy
10.1982 - 10.2002
Business Administration
William Carey University
High School Diploma -
Northeast Jones High
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