Dexter Salley
Greenwood,SC
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Truck Driver Class A
Averritt Express
Columbia, SC
03.2021 - 01.2022
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Communicated with dispatchers regarding pickup and delivery times.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Loaded, balanced and secured product to safely transport goods.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
Insurance Agent
Liberty National Life Insurance Company
Colombia, SC
01.2016 - 03.2017
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and problems to promote great service.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Maintained accurate records of all insurance transactions using computer software systems.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Analyzed customer needs and provided best options, upselling products and services.
- Researched insurance plans to find good options for clients' needs.
- Assessed customer risk levels and recommended appropriate coverage options.
Assistant Manager
Exxon Mobil
Colombia, WI
06.2012 - 08.2013
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Education
Bachelor of Science - Business Administration And Management
Claflin University
Orangeburg, SC06-2015
Skills
- Customer Service
- CRM Software
- Client Relations
- Leads Prospecting
- Lead Development
- Customer Follow-Up
Certification
- Insurance License
- CDL Class A and B
Timeline
Truck Driver Class A
Averritt Express
03.2021 - 01.2022
Insurance Agent
Liberty National Life Insurance Company
01.2016 - 03.2017
Assistant Manager
Exxon Mobil
06.2012 - 08.2013
Bachelor of Science - Business Administration And Management
Claflin University