Dexter Sandiford II
Bonaire,Ga
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Teller
Robins Financial Credit Union
Warner Robins, GA
02.2024 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Explained the features of various banking products available to customers.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Balanced cash drawers on a daily basis.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Maintained confidentiality of all customer records and information according to company policies.
- Reported any operational issues or system problems that occurred during shift promptly.
- Verified customers' identification to ensure compliance with laws and regulations.
- Provided exceptional customer service while accurately processing routine transactions.
- Cross-sold additional bank products when applicable to meet customer needs.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Processed wire transfers for customers both domestically and internationally.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Explained account information to customers in detail as needed.
Executive Assistant
Critter Fixer
Bonaire, Ga
09.2022 - Current
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Conducted research on various topics as requested by executives or senior management personnel.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Monitored incoming emails and responded accordingly in a timely manner.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
Assistant Property Manager
Trojan Farms & Real Estate LLC.
Warner Robins, Ga
09.2022 - Current
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Interacted with potential renters during showings providing information about the property features.
- Collected first month's rent along with security deposit prior to move-in date.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
- Prepared monthly financial reports for review by the property manager.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Assisted property manager in leasing and marketing activities.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
Operations Manager
SandifordHill Property Management LLC
Bonaire, Ga
01.2022 - 01.2023
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Addressed customer concerns with suitable solutions.
- Oversaw financial management, budget management, accounting and payroll activities.
- Enforced federal, state, local and company rules for safety and operations.
Sales Associate
Belk Inc.
Centerville, Ga
05.2018 - 08.2018
- Drove business profitability through excellent strategic cross-selling and upselling of products and delivering high-quality customer service
- Contributed to revenue growth by performing exceptional daily business routines, such as maintaining and organizing merchandise, attending to customer's inquiries, and immediately resolving customer's issues and concerns
- Exhibited product knowledge and company procedures and regulations to train and develop the newly hired sales associates
- Complied with inventory procedures by updating and organizing inventory stock listing, ensuring stocks are always available
Education
Bachelor's in Interdisciplinary Studies: Media Entrepreneurship - Business
Georgia State University
12-2021
High School Diploma -
Veterans High School
05-2017
Skills
- Sales Operation
- Excellent Customer Service
- Business Communication
- Profitability Growth
- Marketing Management
- Client Engagement
- Training Development
- Inventory Management
- Interpersonal Communication Skills
- Strong Problem-Solving Skills
- Organizational Skills
- Time Management Skills
- Solid Decision Making
- Continuous Process Improvement
- Strong Multi-tasking Abilities
- Engaging in generating entrepreneurial business models
- Proficiency and knowledge in fundamental business principles
- Delivering exceptional customer service
- Excellent communication skills
- Creating professional relationships
- Keen attention to detail
- Managing responsibilities
- Actively listening
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Buildium (Property Management Software)
Awardscertificates
- Georgia Best Certificate - Business Ethics Student Training, 2017
- Executive Georgia Best Certificate - Business Ethics Student Training, 2018
Businessdirectives
- Relevant Skills, Engage in generating entrepreneurial business models for customers and investors to drive business growth and profitability. successfully., Exhibit and execute proficiency and knowledge in fundamental business principles, such as marketing strategies, operations, finance, and economics., Passionate in producing progressive, positive, and high-quality outcomes through delivering exceptional customer service.
- EXCELLENT COMMUNICATION SKILLS, Demonstrate a positive attitude in handling issues and concerns through excellent communication and customer service skills., Aptitude to create professional relationships with colleagues and various diverse teams in delivering required tasks.
- KEEN ATTENTION TO DETAIL, Capable of managing responsibilities and devote to specific tasks adhere to company policies and operating business procedures., Actively listening to specific instructions to clearly understand the message and respond appropriately.
Coursework
- Marketing Management
- Business Communication & Professional Development
- Principles of Micro and Macroeconomics
- Global & Business Practices
- Legal & Ethical Environmental Business
- Buyer Behavior
- Managing People in Organizations
- Marketing for Entrepreneurs
- Social Media Marketing
- Media Culture & Society
- New Ventures in Creative Media
- Managing Creative Enterprise
Volunteer Experience
- Volunteer | Houston County, 2018
- Volunteer | Georgia State University, 2019
- Volunteer | Warner Robins Air Force , 2019
Timeline
Teller
Robins Financial Credit Union
02.2024 - Current
Executive Assistant
Critter Fixer
09.2022 - Current
Assistant Property Manager
Trojan Farms & Real Estate LLC.
09.2022 - Current
Operations Manager
SandifordHill Property Management LLC
01.2022 - 01.2023
Sales Associate
Belk Inc.
05.2018 - 08.2018
Bachelor's in Interdisciplinary Studies: Media Entrepreneurship - Business
Georgia State University
High School Diploma -
Veterans High School