Dexter Smith
Memphis,TN
Summary
Proven expertise in data accuracy and customer relationship management, honed at the Internal Revenue Service and in high-stress customer service roles. Excelled in meticulous attention to detail and problem-solving, ensuring high-quality data processing and enhanced customer loyalty. Skilled in advanced Excel and effective communication, I consistently exceed employer expectations without sacrificing precision.
Overview
7
7
years of professional experience
Work History
Data Entry Clerk
Internal Revenue Service, IRS
06.2024 - Current
- Completed data entry tasks with accuracy and efficiency. GS-0303-05
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Customer Service Representative
Randstad
11.2020 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Support Specialist
Conduit Global
12.2017 - 10.2020
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Education
Kirby High School
Memphis, TNSkills
- Data Entry
- Data accuracy
- Accuracy and Attention to Detail
- Fast Typing Speed
- Customer Service-Oriented
- Strong Problem Solver
- Document processing
- Administrative Support
- Professional and mature
- Meticulous attention to detail
- Quality Assurance
- Customer Relationship Management
- Advanced Excel spreadsheet functions
- Database Maintenance
- Record preparation
Timeline
Data Entry Clerk
Internal Revenue Service, IRS
06.2024 - Current
Customer Service Representative
Randstad
11.2020 - 06.2024
Customer Support Specialist
Conduit Global
12.2017 - 10.2020
Kirby High School
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