Dexter Tinmahan
Santa Rosa,CA
Summary
Focused Retail Manager versed in all aspects of running a retail establishment, including opening and closing procedures, banking, merchandising and Willing to relocate: Anywhere
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Sales Executive
Comcast, Xfinity
San Rafael
08.2024 - Current
- Engaged customers to identify needs and recommend suitable products effectively.
- Processed sales transactions with precision at point-of-sale for efficient service.
- Collaborated with team to foster a welcoming shopping environment consistently.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Participated in staff meetings to discuss initiatives and strategize business growth.
- Monitored competitor activity to pinpoint areas for business improvement.
- Maintained comprehensive knowledge of store policies regarding payments, returns, exchanges, warranties.
- Conducted market research to identify potential business opportunities.
Retail Manager
AT&T Authorized Retailer
San Rafael, CA
07.2023 - 08.2024
- Executed daily, weekly, and monthly floor plan changes to enhance profitability.
- Oversaw inventory management to maintain stock levels and product availability.
- Coached employees on managing complex sales and addressing difficult customer issues.
- Organized schedules to optimize coverage based on anticipated customer demand.
- Monitored operations to prevent store losses through attention to detail and corrective actions.
- Conducted job interviews and performance evaluations to attract quality personnel.
- Rewarded top performers to foster a culture of excellence and retention.
- Instructed junior employees in proactive strategies for achieving operational and sales goals.
Sales Lead Keyholder
T-mobile Corporate
Petaluma, CA
08.2022 - 08.2023
- Executed opening and closing duties, ensuring organized and well-stocked store operations.
- Monitored cash drawers to maintain sufficient cash supply at checkouts.
- Developed visually appealing promotional displays to attract customer attention.
- Oversaw sales floor to minimize product loss and prevent item damage.
- Signed for incoming shipments in absence of manager to ensure timely processing.
- Engaged with customers to provide assistance and gather feedback for operational optimization.
- Established strong working relationships with store leadership and sales personnel.
- Replenished merchandise and displays to uphold high visual merchandising standards.
Field Sales Representative
AT&T Corporate
San Ramon, CA
07.2021 - 10.2022
- Generate leads, manage sales funnels, and upsell products & services
- Be knowledgeable and comfortable with the latest tech
- Cold-calling and/or dispatching skills and ability to transition leads to warm sales
- Strategic thinking and personalized sales interactions
- Close the deal with costumers by with hands on demos, Wi-Fi assessments, tech delivery and issue resolution
- Problem-solving skills & the ability to troubleshoot and pivot between tasks
- Cultivated trusting and loyal professional relationships with customers and thoroughly addressed customer concerns to reach mutually profitable solutions.
- Managed and owned pipeline of regional clients, generated leads and sales by networking and by cold-calling new prospects and followed up with current customers.
- Listened to customer needs to identify and recommend best products and services.
Store Manager
Spearhead Mobility Inc
Petaluma, CA
10.2020 - 08.2021
- Resolved customer problems by investigating issues, answering questions and building rapport
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Managed inventory tracking and physical inventory counts to minimize loss
- Corrected operational discrepancies by developing and executing process improvements
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Implemented succession planning by training and developing Two associates into leadership positions
- Boosted sales by 125% by cultivating customer rapport and delivering superior customer service
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Retail Store Manager
Arch Telecom
Santa Rosa, CA
01.2019 - 11.2020
- Ensure that sales associates are up to speed on new products and offerings and know the sales techniques necessary to sell them
- Build skills and successes through coaching and performance assessment conversations
- Train store associates in using store systems to support the Customer Experience
- Manage and coach associates in building relationships with customers and understanding their needs
- Responsible for the overall productivity results in the store
- Drive operational inefficiencies to help minimize risk and protect the stores assets
- Adhere to all company policies, procedures and general ethics and ensures that they are communicated and implemented within the team Set examples for staff in areas of personal character, commitment, organization, selling skills, and work habits.
Kiosk Manager
Wireless Advocates
San Francisco, CA
12.2017 - 01.2019
- Communicated product details and demonstrated benefits to connect with customers and complete sales
- Led and motivated sales team to meet and exceed sales goals
- Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum
- Boosted team profits with efficient time and resource management focused on meeting and exceeding sales targets.
Skills
- Computer networking
- Succession planning
- Attention to detail
- Merchandising and display
- POS software
- Time management
- Leadership skills
- Salesforce proficiency
- Performance management
- Outside sales strategies
- Customer loyalty building
- Retail management expertise
- Upselling techniques
- Human resources management
- Customer service excellence
- Data center experience
- CRM software knowledge
- Sales strategies
- Management principles
- Employee orientation programs
- Strategic planning skills
- Team management capabilities
- Profit and loss management
- Territory management expertise
- Sales management proficiency
- Recruiting strategies
- Retail sales experience
- Loss prevention techniques
- Meeting sales goals effectively
Certification
- Driver's License
- April 2020 to April 2026
Accomplishments
- Winner Circle Q1 2023 T-MOBILE
- MVP award for Management Q4 -Spring Mobile
- 3k Club December 2024 -Comcast
Timeline
Retail Sales Executive
Comcast, Xfinity
08.2024 - Current
Retail Manager
AT&T Authorized Retailer
07.2023 - 08.2024
Sales Lead Keyholder
T-mobile Corporate
08.2022 - 08.2023
Field Sales Representative
AT&T Corporate
07.2021 - 10.2022
Store Manager
Spearhead Mobility Inc
10.2020 - 08.2021
Retail Store Manager
Arch Telecom
01.2019 - 11.2020
Kiosk Manager
Wireless Advocates
12.2017 - 01.2019
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