DEXTER WASHINGTON
Business Analyst
Baton Rouge,LA
Summary
Detail-oriented professional with experience in operations, asset protection, customer service, and cross-functional communication across retail, healthcare, insurance, and government sectors. Strong background in project coordination, process optimization, risk mitigation, and data-driven decision-making. Known for managing multi-team initiatives, conducting investigations, improving operational performance, and ensuring compliance with organizational policies. Adept at supporting project managers, documenting workflows, analyzing trends, and driving continuous improvement.
Overview
22
22
years of professional experience
Work History
Specialty Sales Specialist
Home Depot, USA
04.2025 - Current
- Conducted market research to identify emerging trends and customer preferences, informing sales strategies and product offerings.
- Developed and maintained strong relationships with clients, ensuring satisfaction and fostering repeat business through personalized service.
- Implemented lead generation initiatives that resulted in a 15% increase in qualified leads over a six-month period.
- Tracked and analyzed sales performance metrics, using data to adjust strategies and improve overall results.
- Delivered engaging sales presentations to clients, highlighting product benefits and driving interest in new offerings.
- Managed inventory levels and product displays to ensure optimal presentation and availability for customers.
Asset Protection Operations Coach
WALMART, Store #401
09.2021 - 09.2024
- Coordinated operational projects to reduce shrink, improve profitability, and meet performance goals by analyzing data, identifying deficiencies, and implementing corrective action plans.
- Supported project managers and store leadership by preparing reports, reviewing pre-inventory findings, and tracking progress against operational milestones.
- Conducted facility audits and risk assessments; documented issues, recommended improvements, and followed up to ensure project completion.
- Led safety and compliance initiatives by overseeing safety reviews, communicating improvement plans, and monitoring adherence to risk-control procedures.
- Managed cross-functional communication among store management, asset protection teams, and corporate partners to ensure alignment on operational objectives.
- Investigated policy violations, fraud, and illegal activities; prepared documentation, timelines, and findings to support case resolution.
- Delivered high-level customer service by maintaining a secure and welcoming environment at store entry and exit points.
Asset Protection Associate
WALMART, Store #485
09.2019 - 09.2021
- Supported investigations and special projects related to employee relations, safety, theft, and fraud; prepared documentation and maintained case files in accordance with retention guidelines.
- Coordinated with HR, store leadership, and external teams to gather information, track corrective actions, and ensure timely resolution of inquiries or incidents.
- Assisted with administering HR and safety programs, including training, productivity tracking, and incident follow-ups.
- Conducted internal and external investigations, prepared detailed reports, and contributed to risk-reduction strategies.
- Secured facility assets by monitoring activity, identifying risks, and escalating issues to management.
- Collaborated with the asset protection team to develop and execute operational plans to minimize financial loss.
Patient Care Technician
DME
09.2018 - 08.2019
- Coordinated delivery schedules and logistics for durable medical equipment (DME), ensuring timely and accurate fulfillment of patient service requests.
- Completed project site closeout documentation and ensured compliance with DOT and FDA regulatory requirements.
- Supported warehouse operations by preparing equipment and supplies in accordance with project specifications and delivery tickets.
- Optimized delivery routes to improve operational efficiency and meet daily service milestones.
Customer Service Supervisor
BLUE CROSS BLUE SHIELD OF LOUISIANA
04.2011 - 08.2018
- Led multiple special project teams (10–75 employees), coordinating workflows, tracking deliverables, and ensuring timely completion of operational and compliance initiatives.
- Served as a Human Resources liaison, ensuring that project activities, policies, and procedures aligned with state and federal regulations.
- Collected, analyzed, and summarized complaint, grievance, and appeal data to identify trends and recommend process improvements.
- Collaborated with legal teams to support litigation management projects, including document preparation, data gathering, and timeline coordination.
- Conducted fraud investigations and supported risk mitigation processes within corporate operations.
- Managed cross-department communication with Customer Service, Accounting, Subrogation, Marketing, and Provider Relations to support project and operational needs.
- Updated and maintained departmental documentation, including SharePoint content, benefit plan descriptions, and annual change summaries.
- Served as a subject matter expert on Medicare, fully-insured, self-funded, and third-party liability policies; supported training and knowledge transfer across departments.
- Promoted from Account Advisor I to Account Advisor II for exceptional project support and operational leadership.
Senior Rural Route Carrier
UNITED STATES POSTAL SERVICE
01.2004 - 03.2006
- Supported Postmaster with special operational projects and administrative tasks.
- Managed logistics for daily mail distribution to 200+ residents with high accuracy and time management.
- Coordinated loading, sorting, and delivery operations while ensuring compliance with postal standards and safety regulations.
Education
Bachelor of Science - Business Administration
Southern University and A&M College
Baton Rouge, LA03.2008
High School Diploma - undefined
Plaquemine High School
03.2002
Skills
- Account relationship management
- Sales presentations
- Sales strategy development
- Persuasive speaking
- Problem-solving abilities
- Attention to detail
- Excellent communication
- Adaptability and flexibility
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsTeam Building / Company Retreats401k matchStock Options / Equity / Profit Sharing4-day work weekTimeline
Specialty Sales Specialist
Home Depot, USA
04.2025 - Current
Asset Protection Operations Coach
WALMART, Store #401
09.2021 - 09.2024
Asset Protection Associate
WALMART, Store #485
09.2019 - 09.2021
Patient Care Technician
DME
09.2018 - 08.2019
Customer Service Supervisor
BLUE CROSS BLUE SHIELD OF LOUISIANA
04.2011 - 08.2018
Senior Rural Route Carrier
UNITED STATES POSTAL SERVICE
01.2004 - 03.2006
High School Diploma - undefined
Plaquemine High School
Bachelor of Science - Business Administration
Southern University and A&M College