Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deya Lozano

Uvalde,TX

Summary

I am a highly motivated individual with a desire to take on new challenges. I pride myself in having a strong work ethic, adaptability, and exceptional interpersonal skills as I have worked in customer service in all of my previous employments. I have become adept at working unsupervised and quickly master new skills. When reviewing my resume, you may notice a gap in employment. This gap is during a time in my life when I chose to forego my career opportunities to care for my children. My child-rearing experience has enhanced my talents in leadership, teamwork, determination, and prioritization as I managed others, enforced rules, and provided around-the-clock care. I take pride in everything that I do, and I believe if you are going to do something, it should be done diligently. Most recently, I have worked in business administration and finance, graduated with two college Associate's degrees, and I am registered with the Nationwide Multi-licensing System and Registry (NMLS-ID #2633055), and possess a Texas SML-MLO License (Texas Department of Savings and Mortgage lending-Mortgage Loan Originator).

Overview

12
12
years of professional experience
1
1
Certification

Work History

Accounts Payable Clerk/Teller

Southwest Texas College
Uvalde, TX
03.2023 - 07.2023
  • Processed invoices and payments in accordance with company policies and procedures, with minimal supervision.
  • Reconciled vendor statements, investigated and resolved discrepancies.
  • Maintained accounts payable files and records in an organized manner.
  • Entered data into accounting system to maintain accurate financial records.
  • Prepared checks for payment of vendor invoices on a timely basis.
  • Researched and responded to inquiries from vendors regarding invoice status or payment issues.
  • Performed account reconciliations as required including bank statement reconciliation, credit card reconciliations.
  • Developed processes and procedures related to accounts payable operations.
  • Assisted with preparing journal entries related to accounts payable transactions.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Verified students' identification to ensure compliance with laws and regulations.
  • Explained account information to students in detail, as needed.
  • Followed up on requests from students in a timely manner.
  • Resolved problems or discrepancies concerning students' accounts.
  • Received and counted daily inventories of cash, drafts and checks.
  • Acted as pivotal point of contact between students and the business office regarding guidelines and practices.

New Accounts Representative/ Bank Teller

First State Bank Of Uvalde
Sabinal, TX
02.2022 - 03.2023
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Processed customer deposits, withdrawals, transfers, loan payments, and other transactions.
  • Used currency-counting machine to count currency and received checks.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Assisted branch personnel with various tasks as needed.
  • Provided customers with information on financial products and services offered by the bank.
  • Assisted customers in completing new account paperwork accurately.
  • Verified customer identification documents for compliance with Bank Secrecy Act regulations.
  • Performed data entry of new accounts into banking system database.
  • Maintained and built strong client relationships through quality, personalized interactions.
  • Executed wire transfers of funds in compliance with banking best practices.
  • Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
  • Informed customers of procedures for depositing checks and applying for ATM cards.
  • Used customer and bank records to investigate and correct errors upon customer request.

Laundry Attendant

Hilton Hotels Corporation
Rockport, TX
10.2021 - 12.2021
  • Operated washing machines, dryers, extractors, and other laundry equipment.
  • Loaded articles into washers and added specified amounts of detergents or other cleaning agents.
  • Kept work area neat, clean and organized at all times.
  • Followed safety regulations while operating machinery.
  • Sorted and distributed clean linens, towels, and other items to designated areas.

Sales Associate/ Cashier

Wild Horses Boutique
Rockport, TX
06.2014 - 12.2014
  • Processed transactions using a point-of-sale system.
  • Assisted customers with product selection, sizing and styling.
  • Built relationships with customers to encourage repeat business.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Assistant Manager

Security Finance, Financial Services
Rockport, TX
08.2012 - 07.2013
  • Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
  • Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
  • Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
  • Monitored progress of each loan application from start to finish ensuring timely completion.
  • Conducted quality control reviews on closed files ensuring compliance with state and federal regulations.

Customer Service Associate / Cashier

Walmart
Rockport, TX
08.2012 - 02.2013
  • Processed payments using cash registers and credit card machines.
  • Provided excellent customer service by listening to customer needs and responding accordingly.
  • Answered incoming calls from customers seeking assistance or requesting information about products and services.
  • Followed company policies regarding returns, exchanges, refunds procedures.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Answered customers' questions and provided information on store procedures or policies.

Front Desk Receptionist

Galo Eye Center
Uvalde, TX
06.2011 - 07.2012
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Updated customer information in databases regularly to ensure accuracy of records.

Education

Associate of Applied Science - Business Administration

Southwest Texas College
Uvalde, TX
05-2024

Associate of Arts - General Studies

Southwest Texas College
Uvalde, TX
05-2024

Skills

  • Asset Protection
  • Fraud Detection
  • Regulatory Compliance
  • Financial Analysis
  • Cash Handling
  • Customer Relationship Building
  • Financial Services
  • Excellent communication skills

Certification

  • Mortgage Educators and Compliance (course provider #1400062):

- 20 hour online pre-licensing course (ID #2161) completed on August 19, 2024

- Texas 3 hour SAFE State Law pre-licensing course (ID# 11061) completed on October 02, 2024

  • Texas SML Mortgage Loan Originator License- Approved October 14, 2024 NMLS ID# 2633055

Timeline

Accounts Payable Clerk/Teller

Southwest Texas College
03.2023 - 07.2023

New Accounts Representative/ Bank Teller

First State Bank Of Uvalde
02.2022 - 03.2023

Laundry Attendant

Hilton Hotels Corporation
10.2021 - 12.2021

Sales Associate/ Cashier

Wild Horses Boutique
06.2014 - 12.2014

Assistant Manager

Security Finance, Financial Services
08.2012 - 07.2013

Customer Service Associate / Cashier

Walmart
08.2012 - 02.2013

Front Desk Receptionist

Galo Eye Center
06.2011 - 07.2012

Associate of Applied Science - Business Administration

Southwest Texas College

Associate of Arts - General Studies

Southwest Texas College

Similar Profiles

CREATE PROFILE
Deya Lozano