Deya Matos
Passaic,NJ
Summary
Dynamic AVP Loan Closing Supervisor at Blue Foundry Bank with a proven track record in operations management and customer relations. Enhanced efficiency through strategic process improvements, resulting in a 20% increase in customer satisfaction. Adept at staff training and development, fostering a culture of excellence and collaboration within teams.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Experienced Closing Manager with skills in taking inventory and [Skill]. Proven strength in developing relationships with employees and customers. Committed to solving complex problems, fostering team communication and exceeding company goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
AVP Loan Closing Supervisor
Blue Foundry Bank
02.2020 - Current
- Led cross-functional teams to streamline operational processes, enhancing efficiency and service delivery.
- Developed strategic initiatives to improve customer engagement and satisfaction metrics.
- Mentored junior staff, fostering skill development and promoting a culture of continuous improvement.
- Analyzed market trends to inform product offerings and drive competitive advantage.
- Managed projects efficiently, ensuring timely delivery and high-quality results.
- Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
- Developed and maintained strong relationships with clients, resulting in increased business opportunities.
- Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
- Improved customer satisfaction by streamlining processes and implementing new strategies.
- Enhanced team productivity by providing training and mentorship to junior staff members.
- Established policies and procedures that improved operational efficiency within the organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised closing procedures, ensuring compliance with banking regulations and internal policies.
- Collaborated with management to develop strategies for minimizing errors during transaction closures.
- Coordinated with sellers, buyers, escrow agents, and real estate agents to complete loan submissions and scheduled closing dates.
- Confirmed accurate fundings, lien payoffs and final mortgage recordings by collaborating with real estate agents, loan officers, and attorneys.
- Audited variety of critical financial documents for completeness and accuracy, noting and resolving deficiencies and errors.
- Reviewed funding packages by calculating fees and arranging for disbursement of loan funds.
- Prepared deeds and leases, closing statements and purchase agreements.
- Liaised between closing companies and borrowers to close home loans.
- Produced closing instructions and coordinated with title company to monitor closing and funding.
- Managed final steps of closing process to mitigate risk and errors, achieving [Number] timely and efficient closings.
- Trained new employees on closing duties, ensuring consistency and adherence to company standards.
- Educated staff on strategies for handling difficult customers and challenging situations.
Senior Loan Closer
Kearny Bank
01.2016 - 01.2020
- Facilitated loan closing processes, ensuring compliance with regulatory requirements and company policies.
- Reviewed and verified loan documentation for accuracy, completeness, and adherence to established guidelines.
- Coordinated with lenders, borrowers, and third-party vendors to streamline communication and resolve discrepancies.
- Mentored junior loan closers on best practices in document management and closing procedures.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Reviewed and validated details of loan applications and closing documentation.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Expedited loan approval times through close collaboration with underwriters, processors, and title companies.
- Maintained strict compliance with federal and state regulations, reducing risk of legal issues for the company.
- Enhanced overall efficiency by creating detailed templates for frequently used forms, saving time on manual data entry tasks.
- Ensured timely closings by proactively addressing potential issues and maintaining open communication among all parties.
- Managed a high volume of loans simultaneously while maintaining attention to detail and meeting deadlines consistently.
- Conducted thorough reviews of loan documents to verify accuracy and completeness before finalization.
- Improved customer satisfaction ratings by providing exceptional service throughout the entire loan closing process.
- Handled sensitive client information discreetly and ensured secure storage in accordance with company policies.
- Mentored junior staff members in best practices for loan closing procedures, enhancing team performance overall.
- Collaborated effectively with internal teams and external partners to resolve complex loan issues swiftly.
- Developed comprehensive checklists for pre-closing activities, minimizing errors or omissions during crucial stages.
- Coordinated seamless transitions from application stage to closing, ensuring smooth transactions for all involved parties.
- Updated company database regularly with accurate information on each loan file''s status, enabling effective tracking and reporting capabilities.
- Continuously updated professional knowledge by attending industry conferences and workshops, staying abreast of current trends and regulatory changes.
- Developed comprehensive checklists to standardize the closing process across multiple loan types.
- Implemented process improvements that enhanced efficiency in loan closing timelines and reduced errors.
Senior Loan Closer
Weichert Financial Services
10.2008 - 01.2016
- Analyzed complex loan files to identify potential risks and recommend solutions for mitigation.
- Led training sessions for new staff on industry regulations and internal systems used in loan processing.
- Reduced instances of delayed fund disbursements by diligently following up on outstanding items prior to scheduled settlement dates.
- Facilitated productive negotiations between buyers and sellers regarding contract contingencies, promoting satisfactory outcomes for both parties.
- Provided knowledgeable guidance to clients on loan terms and conditions, helping them make informed decisions.
- Streamlined loan closing process by implementing efficient workflow strategies and document management systems.
- Leveraged strong industry relationships to expedite processing times for urgent transactions when necessary.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Coordinated with lenders, borrowers, and third-party vendors to streamline communication and resolve discrepancies.
- Mentored junior loan closers on best practices in document management and closing procedures.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Reviewed and validated details of loan applications and closing documentation.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Expedited loan approval times through close collaboration with underwriters, processors, and title companies.
- Maintained strict compliance with federal and state regulations, reducing risk of legal issues for the company.
- Ensured timely closings by proactively addressing potential issues and maintaining open communication among all parties.
- Managed a high volume of loans simultaneously while maintaining attention to detail and meeting deadlines consistently.
- Conducted thorough reviews of loan documents to verify accuracy and completeness before finalization.
- Improved customer satisfaction ratings by providing exceptional service throughout the entire loan closing process.
- Handled sensitive client information discreetly and ensured secure storage in accordance with company policies.
- Mentored junior staff members in best practices for loan closing procedures, enhancing team performance overall.
- Developed comprehensive checklists for pre-closing activities, minimizing errors or omissions during crucial stages.
- Coordinated seamless transitions from application stage to closing, ensuring smooth transactions for all involved parties.
- Continuously updated professional knowledge by attending industry conferences and workshops, staying abreast of current trends and regulatory changes.
- Developed comprehensive checklists to standardize the closing process across multiple loan types.
- Implemented process improvements that enhanced efficiency in loan closing timelines and reduced errors.
Education
Bachelor of Science - Political Science
Montclair State University
Montclair, NJSkills
- Operations management
- Channel management
- Internal communications
- Corporate communications
- Customer relations
- Customer service
- Staff training/development
- Scheduling
- Process improvements
Accomplishments
need to add my experience volunteering
Certification
leadership
Languages
Spanish
Native or Bilingual
Timeline
AVP Loan Closing Supervisor
Blue Foundry Bank
02.2020 - Current
Senior Loan Closer
Kearny Bank
01.2016 - 01.2020
Senior Loan Closer
Weichert Financial Services
10.2008 - 01.2016
Bachelor of Science - Political Science
Montclair State University