Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Deya McNeil

Consumer Sales & Technology Support Representative
Columbia

Summary

Passionate about providing excellent service and building strong relationships. Skilled at juggling multiple tasks while ensuring smooth operations and an exceptional customer experience. Excited to collaborate and contribute to success, helping the business grow and thrive.

Overview

7
7
years of professional experience

Work History

Seasonal Educator

Lululemon Athletica
10.2024 - Current
  • Interact with guests to ensure a great guest experience in a manner that values guests’ time.
  • Assess guests’ needs to provide customized, effective purchase and return solutions and support.
  • Provide technical product education by articulating the value and benefit of the product.
  • Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions.
  • Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.

Enrollment Tech Analyst

Colonial Life & Accidental Insurance
04.2022 - 08.2024
  • Demonstrated exceptional attention to detail in resolving technical issues, ensuring accurate and efficient troubleshooting for agents and earning consistently positive feedback.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained high level of accuracy in documenting and tracking agent interactions, ensuring comprehensive issue resolution and follow-up.
  • Enhanced agent satisfaction by promptly addressing concerns and providing accurate information.
  • Utilized excellent communication skills to clearly explain technical concepts to non-technical agents, resulting in increased agent understanding and satisfaction.

Technology Advisor, Sales Associate

TCC Verizon Wireless
11.2018 - 04.2022
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Restaurant Server

BJ's Restaurant & Brewhouse
09.2017 - 11.2018
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Cultivated warm relationships with regular customers.
  • Managed cash transactions accurately, with attention to detail, minimizing discrepancies in daily reports.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.

Education

- Nursing

Midlands Technical College
West Columbia, SC
2026

Skills

    Sales expertise

    Product Knowledge

    Customer Service

    Time Management

    In-field technical support

    Teamwork and Collaboration

    Store Opening and Closing

    Self Motivation

    Reliability

    Money Handling

Interests

Personal Wellness

Customer Engagement

Healthcare

Community Service

Timeline

Seasonal Educator

Lululemon Athletica
10.2024 - Current

Enrollment Tech Analyst

Colonial Life & Accidental Insurance
04.2022 - 08.2024

Technology Advisor, Sales Associate

TCC Verizon Wireless
11.2018 - 04.2022

Restaurant Server

BJ's Restaurant & Brewhouse
09.2017 - 11.2018

- Nursing

Midlands Technical College

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Deya McNeilConsumer Sales & Technology Support Representative