Deyalis Hernandez
Kansas City,MO
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel development, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Aldi USA
12.2020 - Current
- Supervised daily job responsibilities of store personnel in the absence of Store Manager
- Ensured store personnel comply with all established company policies and procedures
- Identified high-potential individuals, providing them opportunities for advancement
- Shared new ideas for the store, communicating innovative ways to increase customer satisfaction and sales
Lead Store Associate
Aldi USA
08.2019 - 12.2020
- Increased customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
- Promoted positive work environment, leading to improved teamwork and overall morale among staff members.
- Collaborated with store manager to implement merchandising strategies that maximized sales and profitability.
Store Associate
Aldi USA
02.2019 - 08.2019
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
Shift Manager
Didier's Grocery
09.2017 - 08.2018
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Promoted a positive work environment through open communication and constructive feedback.
Store Associate
Didier's Grocery
10.2016 - 09.2017
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Assisted in the preparation of seasonal promotions by setting up displays according to planograms provided by supervisors or corporate offices.
Education
BBA - Business Management
University of Missouri - Kansas City
Kansas City, MO05.2024
Bachelor of Science - Criminal Justice
Univeristy of Nebraska-Omaha
Omaha05.2021
Skills
- Department Oversight
- Leadership abilities
- Customer Relations
- Store Organization
- Hiring and Training
- Business Forecasting
- Public speaking and presentation skills
- Inventory Control
- Employee Development
- Store operations
- Problem-Solving
- Performance evaluation
Timeline
Assistant Store Manager
Aldi USA
12.2020 - Current
Lead Store Associate
Aldi USA
08.2019 - 12.2020
Store Associate
Aldi USA
02.2019 - 08.2019
Shift Manager
Didier's Grocery
09.2017 - 08.2018
Store Associate
Didier's Grocery
10.2016 - 09.2017
BBA - Business Management
University of Missouri - Kansas City
Bachelor of Science - Criminal Justice
Univeristy of Nebraska-Omaha