Summary
Overview
Work History
Education
Skills
City
References
Street
Timeline
Generic

Deyana Neil

Owings Mills,MD

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Intake Specialist

Communicare Health
03.2020 - Current
  • Assessed patient needs through review of medical records and interviews with patients and their families
  • Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information
  • Documented all patient contact activities in accordance with agency standards and regulations
  • Reviewed referral sources for appropriateness prior to admission into program
  • Coordinated with external agencies to ensure continuity of care for clients
  • Maintained accurate records of all client interactions according to agency policies and procedures
  • Answered and logged incoming inquiries via phone, fax and email
  • Maintained positive attitude and effectively de-escalated clients during crisis situations
  • Provided referrals to appropriate resources within the community when necessary
  • Ensured that all necessary paperwork was completed accurately before discharge from program
  • Made outbound calls to providers to obtain information necessary to create or update authorization
  • Verified insurance eligibility, benefits and patient liabilities for defined services
  • Updated patient information on computer system to maintain billing accuracy
  • Answered phone calls to provide assistance, information and medical personnel access.

Admission Director

Atrium Healthcare
02.2018 - 03.2020
  • Developed and implemented an admissions strategy to increase applicant enrollment
  • Reviewed patient charts and collected necessary information for intake process
  • Coordinate patient admissions, transfers, and discharges
  • Organized patient data including medical history, insurance information, and test results
  • Greeted patients upon arrival and coordinated registration processes with other departments
  • Delegated work to staff, setting priorities and goals
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers
  • Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.

Intake Specialist

Bachs Healthcare
02.2017 - 02.2018
  • Assessed patient needs through review of medical records and interviews with patients and their families
  • Documented all patient contact activities in accordance with agency standards and regulations
  • Reviewed referral sources for appropriateness prior to admission into program
  • Answered and logged incoming inquiries via phone, fax and email
  • Verified insurance eligibility, benefits and patient liabilities for defined services
  • Received inbound calls to obtain clinical information from providers to create authorizations and referrals
  • Updated patient information on computer system to maintain billing accuracy
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.

Front Desk Receptionist

Hope Health System
07.2015 - 02.2017
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed
  • Greeted customers warmly and made them feel welcome
  • Assisted with scheduling appointments for clients and visitors
  • Maintained an organized reception area and ensured that all guests were attended to promptly
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence
  • Provided administrative support such as filing documents, photocopying and scanning materials
  • Assisted with preparing reports, presentations and other documents as requested by management staff
  • Handled cash transactions accurately, balancing the register at the end of each shift
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders
  • Verified identity documents for new customers before opening accounts in accordance with company policies
  • Monitored visitor access control systems including issuing identification badges when necessary
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.

Education

Community College of Baltimore County
Catonsville, MD

Skills

  • Consultation and Advisory
  • Eligibility Review
  • Application Assessments
  • Claims Processing
  • Client Intake
  • Intake Assessment
  • Progress Reporting
  • Medicaid Knowledge
  • Electronic Authorization Processing
  • Coverage and Authorizations
  • Electronic Medical Records
  • Effective Communication Skills
  • Office Administration
  • Insurance Verification
  • Medical Records
  • Managed Care
  • Medicare
  • Medical Scheduling
  • Patient Care
  • CPT Coding
  • Medical Terminology
  • ICD-10
  • Care Plan
  • Customer Service
  • ICD-9
  • Documentation review
  • ICD Coding
  • EMR System

City

MD

References

Available upon request.

Street

Laurel

Timeline

Intake Specialist

Communicare Health
03.2020 - Current

Admission Director

Atrium Healthcare
02.2018 - 03.2020

Intake Specialist

Bachs Healthcare
02.2017 - 02.2018

Front Desk Receptionist

Hope Health System
07.2015 - 02.2017

Community College of Baltimore County

Similar Profiles

CREATE PROFILE
Deyana Neil