Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Deyaneira Feliciano

Orlando,FL

Summary

Dedicated & reliable young professional with a strong background on customer service, retail operations/associated, and management. Recognized as natural & experience leader who takes initiative to leadership, willing learn new things, and developing new associates to ensure team success. Organized, proactive, and punctual with a genuine passion for helping customers and creating welcoming, efficient environment. Thrives in fast handing paced setting and brings a collaborative team first attitude to every role.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Passenger Service Agent

Triangle Services
08.2024 - Current
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
  • Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
  • Provided exceptional customer service, addressing passenger concerns promptly and professionally.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Ensured compliance with safety regulations, adhering to strict guidelines during boarding procedures.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Service Manager

Chipotle Restaurant
06.2023 - 03.2024
  • Enhanced client satisfaction by addressing concerns and providing timely solutions.
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
  • Championed a culture of open communication within the team, fostering seamless collaboration among colleagues.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Collaborated with cross-functional teams for better service delivery and client experience.
  • Successfully resolved escalated client issues, restoring trust and safeguarding the company''s reputation.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Took ownership of customer issues and followed problems through to resolution.

Education

Colonial High School
05.2023

Skills

  • Customer service management
  • Airline policies
  • Performance improvements
  • Problem-solving
  • Active listening
  • Creative thinking
  • Staff training
  • Language fluency
  • Team leadership
  • Time management
  • Food service management
  • Food service safety
  • Cash handling experience
  • Multitasking and organization

Certification

CPR Certification

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Passenger Service Agent

Triangle Services
08.2024 - Current

Service Manager

Chipotle Restaurant
06.2023 - 03.2024

Colonial High School

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