Summary
Overview
Work History
Education
Skills
Language
Strengths
Timeline
Generic

Deyaneris Clavijo

Orlando

Summary

Obtain a position that will enable me to use my strong organizational skills/abilities, educational background, quality assurance, computer skills, and ability to work well with people.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

23
23
years of professional experience

Work History

Supervisor of Transportation

DODEA Schools
09.2022 - 06.2025
  • Developed training programs for staff to enhance operational efficiency and safety protocols.
  • Analyzed transportation data to identify trends and improve decision-making processes.
  • Maintained compliance with all regulations, avoiding fines and penalties for the organization.
  • Managed a team of drivers and safety attendant's providing support and guidance to improve performance and productivity.
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
  • Oversaw compliance with federal and state transportation regulations, ensuring all operations met legal standards.
  • Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
  • Prepared and updated employees' daily work schedules.
  • Collaborated with other departments, aligning goals to improve overall company performance.

OMBUDSMAN

VFA-27
02.2021 - 06.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

OMBUDSMAN

Naval Air Facility
01.2018 - 01.2021
  • Developed and maintained courteous and effective working relationships.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.

FRG President

VFA-34
03.2010 - 12.2017
  • Developed strategic initiatives to enhance organizational growth and operational efficiency.
  • Cultivated a high-performance culture by mentoring senior leaders and enhancing leadership capabilities within the organization.
  • Established key partnerships that increased brand visibility and strengthened competitive advantage in the industry.
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
  • Built a diverse workforce through targeted recruiting efforts focused on diversity, equity, and inclusion principles.

Corp Office Department: Collections

Haynes Furniture Company
01.2006 - 01.2010
  • Including (but not limited to) responsibility for customer service, collecting accounts (30-60 days past due), answering the phones, making calls, skip tracing, assisting with Spanish translation, and coordinating work with support staff.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Receptionist

Passaic High School
01.2002 - 01.2004
  • Including (but not limited to) responsibility for answering and returning calls, responsible for the day to day operations of the high School, filed documentations, set up parent/child meetings with the principal or teachers of the high school, and responsible for supervising volunteers in the office.

Education

High School Diploma -

Passaic High School
Passaic, New Jersey
06.2004

Skills

  • Microsoft Word, Excel, Power Point, Internet Explorer, computer literate on Windows, and other programs
  • Transportation regulations
  • Safety management
  • Customer service
  • Customer support
  • Problem resolution
  • Data entry
  • Customer satisfaction
  • Call center customer service
  • Customer inquiries
  • Complaint resolution
  • Written and oral communication
  • Account management
  • Problem-solving
  • Attention to detail
  • Multitasking and organization
  • Reliability and punctuality
  • Team collaboration
  • Telephone etiquette
  • Follow-up procedures
  • Call handling
  • Customer communications
  • FLUENT IN Spanish and English

Language

Fluent in Spanish & English (spoken and written)

Strengths

Reliable, fast learner, organized, diligent, and an arduous worker.

Timeline

Supervisor of Transportation

DODEA Schools
09.2022 - 06.2025

OMBUDSMAN

VFA-27
02.2021 - 06.2025

OMBUDSMAN

Naval Air Facility
01.2018 - 01.2021

FRG President

VFA-34
03.2010 - 12.2017

Corp Office Department: Collections

Haynes Furniture Company
01.2006 - 01.2010

Receptionist

Passaic High School
01.2002 - 01.2004

High School Diploma -

Passaic High School

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