Hi, I’m
Deyanie DIANE Staine
Hawthorne,CA
Summary
To be of great asset to the establishment, with professionalism. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
13
years of professional experience
1
Certification
Work History
Credit Pros Call Center
Sales Agent
01.2021 - 06.2023
Job overview
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Trained and mentored new sales representatives.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
San Ignacio/SE Town Council
Revenue Officer
11.2018 - 12.2020
Job overview
- Considered alternative means of resolving tax debt issues if taxpayer could not pay
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Produced briefs, located records and organized documentation to support court cases.
- Excellent communication skills, both verbal and written.
- Assisted customers with Trade and Liquor license documentation and fees.
- Assisted revenue collectors with copies of property taxes to be delivered door to door.
San Ignacio/SE Town Council/Cayo Welcome Center
Manager Director
02.2018 - 11.2018
Job overview
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
San Ignacio/SE Town Council
Business Support Officer
03.2017 - 02.2018
Job overview
- Documented, analyzed and modeled financial data for use in business planning.
- Prepared meeting materials, set up conference rooms and took notes.
- Represented company at conferences and seminars to boost outreach.
San Ignacio/SE Town Council
Receptionist
06.2016 - 03.2017
Job overview
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
San Ignacio & Santa Elena Town Council
Social Media Manager
06.2016 - 12.2020
Job overview
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Analyzed and reported social media and online marketing campaign results.
- Designed and implemented social media strategies to align with business goals.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
Atlantic Bank Ltd
Bank Teller
01.2016 - 05.2016
Job overview
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Reconciled cash drawer and resolved discrepancies.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Cornerstone Foundation
Program Manager
11.2010 - 01.2014
Job overview
- Designed and developed programs and projects for dissemination to personnel.
- Identified program obstacles and communicated possible impacts to team.
A&R Enterprises
Sales Floor Associate
06.2010 - 08.2010
Job overview
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Mopan Technical High School
Diploma
Sacred Heart Junior College
Associate from General Business
Bachelors from Incomplete
Skills
Website updateEnglish As A Second languageBook KeepingPayrollSocial Security DeductionsSocial Media ManagementSocial Media Influencer CashierBusiness Plan LayoutsBusiness AdvisingEvent CoordinatingManagement
Customer assistance
Customer assistance
Key relationship management
Sales Strategies
Business Development
Closing sales
Sales expertise
Client Service
Problem solving strength
Revenue Generation
Account development
Interpersonal communication skills
[Type] marketing
Accomplishments
- Nemo Voluntary Committee.
- Participated in 16 days of Activism Belize.
- National Women’s Commission Volunteer
- Assisted women’s group with English as a second language classes.
- Collaborated with team of 15 in the development of September Celebrations Committee to Plan 2 weeks of events.
- Directed 4 quarterly Trade License and Liquor License Meetings.
- Supervised team of 25 kids in the Child Advisory Board via UNICEF.
Certification
Book Keeping Basics - Coursera - Feb 2022
Timeline
Book Keeping Basics - Coursera - Feb 2022
02-2022
Sales Agent
Credit Pros Call Center
01.2021 - 06.2023
Revenue Officer
San Ignacio/SE Town Council
11.2018 - 12.2020
Manager Director
San Ignacio/SE Town Council/Cayo Welcome Center
02.2018 - 11.2018
Business Support Officer
San Ignacio/SE Town Council
03.2017 - 02.2018
Receptionist
San Ignacio/SE Town Council
06.2016 - 03.2017
Social Media Manager
San Ignacio & Santa Elena Town Council
06.2016 - 12.2020
Bank Teller
Atlantic Bank Ltd
01.2016 - 05.2016
Program Manager
Cornerstone Foundation
11.2010 - 01.2014
Sales Floor Associate
A&R Enterprises
06.2010 - 08.2010
Mopan Technical High School
Diploma
1 2009
Sacred Heart Junior College
Associate from General Business
7 2013
Bachelors from Incomplete
8 2014