Hi, I’m
Deyanie DIANE Staine
Hawthorne,CA
Summary
To be of great asset to the establishment, with professionalism. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
13
years of professional experience
1
Certification
Work History
Credit Pros Call Center
Sales Agent
01.2021 - 06.2023
Job overview
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Trained and mentored new sales representatives.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
San Ignacio/SE Town Council
Revenue Officer
11.2018 - 12.2020
Job overview
- Considered alternative means of resolving tax debt issues if taxpayer could not pay
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Produced briefs, located records and organized documentation to support court cases.
- Excellent communication skills, both verbal and written.
- Assisted customers with Trade and Liquor license documentation and fees.
- Assisted revenue collectors with copies of property taxes to be delivered door to door.
San Ignacio/SE Town Council/Cayo Welcome Center
Manager Director
02.2018 - 11.2018
Job overview
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
San Ignacio/SE Town Council
Business Support Officer
03.2017 - 02.2018
Job overview
- Documented, analyzed and modeled financial data for use in business planning.
- Prepared meeting materials, set up conference rooms and took notes.
- Represented company at conferences and seminars to boost outreach.
San Ignacio/SE Town Council
Receptionist
06.2016 - 03.2017
Job overview
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
San Ignacio & Santa Elena Town Council
Social Media Manager
06.2016 - 12.2020
Job overview
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Analyzed and reported social media and online marketing campaign results.
- Designed and implemented social media strategies to align with business goals.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
Atlantic Bank Ltd
Bank Teller
01.2016 - 05.2016
Job overview
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Reconciled cash drawer and resolved discrepancies.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Cornerstone Foundation
Program Manager
11.2010 - 01.2014
Job overview
- Designed and developed programs and projects for dissemination to personnel.
- Identified program obstacles and communicated possible impacts to team.
A&R Enterprises
Sales Floor Associate
06.2010 - 08.2010
Job overview
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Mopan Technical High School
Diploma
Sacred Heart Junior College
Associate from General Business
Bachelors from Incomplete
Skills
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Accomplishments
- Nemo Voluntary Committee.
- Participated in 16 days of Activism Belize.
- National Women’s Commission Volunteer
- Assisted women’s group with English as a second language classes.
- Collaborated with team of 15 in the development of September Celebrations Committee to Plan 2 weeks of events.
- Directed 4 quarterly Trade License and Liquor License Meetings.
- Supervised team of 25 kids in the Child Advisory Board via UNICEF.
Certification
Book Keeping Basics - Coursera - Feb 2022
Timeline
Book Keeping Basics - Coursera - Feb 2022
02-2022
Sales Agent
Credit Pros Call Center
01.2021 - 06.2023
Revenue Officer
San Ignacio/SE Town Council
11.2018 - 12.2020
Manager Director
San Ignacio/SE Town Council/Cayo Welcome Center
02.2018 - 11.2018
Business Support Officer
San Ignacio/SE Town Council
03.2017 - 02.2018
Receptionist
San Ignacio/SE Town Council
06.2016 - 03.2017
Social Media Manager
San Ignacio & Santa Elena Town Council
06.2016 - 12.2020
Bank Teller
Atlantic Bank Ltd
01.2016 - 05.2016
Program Manager
Cornerstone Foundation
11.2010 - 01.2014
Sales Floor Associate
A&R Enterprises
06.2010 - 08.2010
Mopan Technical High School
Diploma
1 2009
Sacred Heart Junior College
Associate from General Business
7 2013
Bachelors from Incomplete
8 2014
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