Overview
Work History
Education
Skills
Languages
Timeline
Generic

Deyanira Castellano

Hialeah

Overview

12
12
years of professional experience

Work History

Sales Expert

XCLUSIVE TRADING Metro-By-T-Mobile
09.2022 - Current
  • Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.
  • Fostered a collaborative environment within the team, promoting effective communication and teamwork towards shared goals.
  • Delivered engaging product demonstrations that showcased unique value propositions to prospective customers.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Implemented regular training sessions on products offerings strengthening the team''s ability to present a unified and knowledgeable sales pitch.
  • Mentored junior team members, sharing best practices to enhance their selling techniques and overall performance.

Appointment Scheduler

Eye Center Of Florida
09.2020 - 08.2021
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Opened new accounts and documented personal, demographic, and payment information in system.

Appointment Scheduler

Lakes Radiology
02.2020 - 04.2020
  • Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Opened new accounts and documented personal, demographic, and payment information in system.

Inside Sales Manager

Petland
01.2017 - 09.2019
  • Developed strong relationships with clients through consistent communication and exceptional customer service.
  • Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
  • Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
  • Managed a high-performing inside sales team to exceed company targets and quotas consistently.
  • Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
  • Updated accounts and maintained long-term relationships with clients.
  • Coordinated seamless handoff between departments during account transitions ensuring smooth onboarding experiences for new customers.

Manager

Hello Cellular Metro PCS
10.2013 - 01.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Education

Associate of Science - ADN

Saber College
Miami, FL
02-2025

High School Diploma -

American Academy Of Pincrest
Miami, FL
06-2007

Skills

  • Sales process management
  • Objection handling
  • Lead qualification
  • Sales closing techniques
  • Customer service
  • Task prioritization
  • Patient monitoring
  • Clinical judgment
  • Critical thinking
  • Attention to detail
  • Documentation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Expert

XCLUSIVE TRADING Metro-By-T-Mobile
09.2022 - Current

Appointment Scheduler

Eye Center Of Florida
09.2020 - 08.2021

Appointment Scheduler

Lakes Radiology
02.2020 - 04.2020

Inside Sales Manager

Petland
01.2017 - 09.2019

Manager

Hello Cellular Metro PCS
10.2013 - 01.2017

Associate of Science - ADN

Saber College

High School Diploma -

American Academy Of Pincrest

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Deyanira Castellano