Deyanira Facundo
Oshkosh
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Quality Control Inspector
Advantage XPO
02.2026 - Current
- Conducted inspections of incoming materials to ensure compliance with quality standards.
- Utilized measuring tools and testing equipment to assess product specifications.
- Developed and maintained inspection reports to document findings and trends.
- Performed visual inspections and non-destructive tests where appropriate.
Customer Service Representative
Lincare
02.2025 - 11.2025
- Resolved customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Managed customer accounts, maintaining up-to-date records in CRM systems for efficient service delivery.
- Coordinated with healthcare providers to facilitate seamless patient care and product delivery logistics.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Production Worker
4Imprint
10.2024 - 02.2025
- Meticulously monitored quality control standards, ensuring product excellence
- Identified and resolved potential issues, maintaining high production standards
- Consistently exceeded daily production targets while maintaining stringent quality standards, contributing to the company's reputation for excellence
- Carefully packaged finished products and prepared for shipment.
- Organized work to meet demanding production goals.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Teller
Winnebago community Credit Union
07.2024 - 09.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained meticulous records, adhering to compliance standards
- Assisted in cross-selling financial products, contributing to branch goals
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Shift Supervisor
Dunkin
04.2021 - 07.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Completed store opening and closing procedures and balanced tills.
Front Desk Agent
La Quinta
10.2023 - 05.2024
- Maintained high guest satisfaction scores and streamlined check-in processes
- Meticulously handled cash transactions, balanced accounts daily, and ensured accurate room assignments
- Coordinated seamlessly with housekeeping and maintenance teams to address guest needs swiftly
- Upsold room upgrades and amenities, contributing to increased revenue
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
High School Diploma -
Oshkosh West high school
Oshkosh, Wisconsin06.2023
Skills
- Time Management
- Cash Handling
- Workflow Optimization
- Customer Satisfaction
- Attention to detail
- Product packing
- Complex Problem-solving
- Efficient communication
- Production scheduling
- Multitasking
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Quality Control Inspector
Advantage XPO
02.2026 - Current
Customer Service Representative
Lincare
02.2025 - 11.2025
Production Worker
4Imprint
10.2024 - 02.2025
Teller
Winnebago community Credit Union
07.2024 - 09.2024
Front Desk Agent
La Quinta
10.2023 - 05.2024
Shift Supervisor
Dunkin
04.2021 - 07.2024
High School Diploma -
Oshkosh West high school