Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Deyanira Mata

Humble

Summary

Proven hospitality professional with a track record of enhancing customer satisfaction at Olive Garden Restaurant through exceptional service and multitasking abilities. Skilled in cash handling and customer engagement, consistently prioritized guest needs, and collaborated effectively to exceed sales targets. Demonstrates a strong work ethic and excellent communication, ensuring memorable guest experiences.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop better communication and customer service skills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Server

Olive Garden Restaurant
03.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Cashier

Poppin Party Concessions
05.2024 - 12.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

No Degree - Diagnostic Medical Sonography

San Jacinto College Generation Park
13455 Lockwood Rd, Houston, TX 77044
05-2026

High School Diploma -

MacArthur Senior High School
4400 Aldine Mail Rte Rd, Houston, Tx 77039
05-2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Multitasking
  • Customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Cleanliness standards
  • Service prioritization
  • Excellent communication
  • Adaptable and flexible
  • Hospitality service expertise

Certification

  • Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
  • Alcohol Server Certification - Training for Intervention Procedures (TIPS).

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Cashier

Poppin Party Concessions
05.2024 - 12.2024

Server

Olive Garden Restaurant
03.2024 - Current
  • Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
  • Alcohol Server Certification - Training for Intervention Procedures (TIPS).

No Degree - Diagnostic Medical Sonography

San Jacinto College Generation Park

High School Diploma -

MacArthur Senior High School
Deyanira Mata