Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Deyanira Zuniga

Edinburg

Summary

Experienced with customer retention strategies that drive loyalty and reduce churn. Utilizes effective communication and problem-solving skills to address client concerns proactively. Track record of building strong client relationships and fostering positive customer experience.

Retention professional with proven track record in enhancing customer loyalty and reducing churn. Skilled in data analysis, customer relationship management, and implementing retention strategies. Strong focus on team collaboration and achieving tangible results. Highly adaptable and dependable with excellent communication and problem-solving skills.

Overview

2026
2026
years of professional experience

Work History

Retention Specialist

The McAllen Moniter
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
  • Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
  • Gathered feedback from departing customers to identify areas for improvement in products or services offered.

Retail Sales Associate

Target
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.

Inside Sales Representative

Builders First Source
10.2023 - 09.2025
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.

Supervisor

CSG
05.2018 - 09.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Restaurant Worker

McDonald's
2012 - 2014
  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
  • Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
  • Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
  • Handled cash transactions accurately, ensuring proper accounting at the end of each shift.

Education

Associate of Science - Criminal Justice

Brightwood College
Pharr, TX
06-2017

High School Diploma -

Sharyland High School
Mission, TX

Skills

  • Customer feedback analysis
  • Upselling and cross selling
  • Persuasion techniques
  • Documentation skills
  • Data review
  • Customer relations
  • Documentation
  • Client segmentation

Languages

Spanish
Native or Bilingual

Timeline

Inside Sales Representative

Builders First Source
10.2023 - 09.2025

Supervisor

CSG
05.2018 - 09.2020

Retention Specialist

The McAllen Moniter

Retail Sales Associate

Target

Restaurant Worker

McDonald's
2012 - 2014

Associate of Science - Criminal Justice

Brightwood College

High School Diploma -

Sharyland High School

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