Desired Job Title
Transportation SpecialistMortgage Loan Partner / Mortgage Lending ProfessionalHome Preservation SpecialistWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Phoenix, AZTempe, AZ
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
DEYANIRA PAOLA VALENCIA ANAYA
Phoenix,AZ
Work Preference
Summary
Professional in lending industry, bringing valuable experience in loan coordination and client support. Adept at managing loan applications and documentation with precision and efficiency. Known for fostering team collaboration and consistently achieving desired outcomes, displaying strong organizational and customer service skills.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Transportation Specialist
Amazon
Tempe, AZ
06.2022 - Current
- Analyzed delivery routes to identify improvements, ensuring on-time performance and operational effectiveness.
- Streamlined communication processes to enhance collaboration between warehouse logistics and customer service teams.
- Analyzed existing workflows and introduced enhancements to streamline operations and improve customer experience.
- Developed detailed instructional materials to educate new employees on transportation protocols and safety compliance.
- Mentored junior staff on best practices in transportation management and compliance standards.
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
- Developed strong relationships with vendors and clients, resulting in increased business opportunities.
- Enhanced transportation efficiency by optimizing route planning and scheduling.
- Worked with service providers to resolve issues and correct delays.
- Collaborated with warehouse personnel to ensure accurate inventory management and order fulfillment.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Coordinated cross-functional teams to streamline logistics processes for improved productivity.
- Assisted in analyzing performance metrics to identify trends and areas for development.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Handled over 60 calls a day based on our daily goal metrics.
Mortgage Loan Partner / Mortgage Lending Professional
Wells Fargo
Chandler, AZ
11.2019 - 06.2021
- Collected and reviewed borrower documentation, achieving document collection within four days of initial contact for a high percentage of clients.
- Collected and reviewed borrower documentation, consistently securing document collection within four days of initial contact for the majority of clients.
- Coordinated with borrowers, loan officers, processors, underwriters, and closing teams to facilitate smooth transactions and timely loan closings.
- Identified solutions for complex borrower scenarios and maintained consistent communication throughout the loan process.
- Generated referrals through exceptional customer service and effective relationship management, enhancing client loyalty.
- Ordered and analyzed income, asset, title, and appraisal documentation.
- Worked directly with underwriters to clear conditions and expedite loan approvals.
- Maintained accuracy while managing multiple files in a deadline-driven environment.
- Facilitated loan application processing, ensuring adherence to guidelines and timelines.
- Assisted clients with documentation requirements, enhancing customer satisfaction and efficiency.
- Collaborated with the underwriting team to streamline communication and expedite approvals.
- Managed client follow-ups, maintaining organized records for timely responses and updates.
- Provided training support to new team members on operational procedures and compliance standards.
- Reduced client wait times for loan approvals through diligent follow-up with underwriters and prompt submission of required documents.
- Provided ongoing support to borrowers during post-closing activities, ensuring their continued satisfaction with our services.
- Managed a diverse pipeline of loans, prioritizing tasks effectively to meet deadlines and maintain quality standards.
- Assisted borrowers in understanding complex financial information, ensuring proper decision-making regarding loan terms and conditions.
- Utilized advanced software tools to facilitate seamless communication between loan partners, borrowers, and underwriters, ultimately expediting the loan process.
- Developed strong relationships with title companies, insurance agents, and other third-party vendors to expedite loan closings.
- Minimized instances of missing or incomplete documentation by implementing a thorough file review process prior to submission for underwriting approval.
- Maintained compliance with federal lending regulations by staying up-to-date on industry changes and adhering to company policies.
- Managed over 120 loans weekly
- Made and received around 65 calls daily
Home Preservation Specialist
Wells Fargo
Chandler, AZ
09.2017 - 11.2019
- Guided homeowners in obtaining mortgage assistance and retention solutions aimed at improving financial security.
- Performed in-depth examination of financial documentation to support resource allocation via loss mitigation strategies.
- Delivered empathetic customer service to support sensitive financial discussions, enhancing client trust and understanding.
- Conducted regular reviews to maintain compliance with investor and regulatory requirements, safeguarding organizational integrity.
- Executed property inspections to verify compliance with established preservation standards.
- Facilitated timely maintenance and repair activities for properties facing default to ensure compliance and preservation.
- Designed and implemented streamlined tracking systems to enhance property condition reporting accuracy.
- Scrutinized datasets to pinpoint emerging patterns in property maintenance demands.
- Managed project schedules to uphold company standards and compliance with established policies.
- Facilitated training sessions for junior staff on best practices in home preservation to ensure quality standards.
- Navigated complex foreclosure prevention discussions, representing homeowners to ensure advantageous results for borrowers experiencing economic hardship.
- Collaborated with clients to create personalized budgets and financial management plans, ensuring long-term home stability.
- Educated homeowners on financial matters, enabling strategic choices for maintaining home stability and security.
- Coordinated timely assistance for clients by efficiently managing a large caseload and meeting critical deadlines.
- Managed over 35 loans
- Made and received over 60 calls daily
Education
Small Business Management I - Small Business Management
Maricopa Community Colleges, Phoenix College
Phoenix, AZ04-2024
Esthetics - Esthetician
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ12-2012
Skills
- Mortgage Compliance
- Load planning
- Documentation management
- Application tracking
- Credit evaluation
- Pipeline Management
Accomplishments
- Managed high-volume mortgage pipelines while maintaining quality and efficiency.
- Demonstrated strong borrower conversion and customer satisfaction skills.
Certification
- NMLS Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Don’t believe everything you think.
Byron Katie
Timeline
Transportation Specialist
Amazon
06.2022 - Current
Mortgage Loan Partner / Mortgage Lending Professional
Wells Fargo
11.2019 - 06.2021
Home Preservation Specialist
Wells Fargo
09.2017 - 11.2019
Small Business Management I - Small Business Management
Maricopa Community Colleges, Phoenix College
Esthetics - Esthetician
Maricopa Community Colleges, Gateway Community College