Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Deyaniza Zermeno

Spring

Summary

Dynamic and results-driven professional with extensive experience as an Office Manager at Texas Spine Center, where I improved customer satisfaction ratings significantly. Bilingual in English and Spanish, I excel in communication and customer service, leveraging strong leadership skills to enhance team performance and streamline operations effectively. I am a fast, driven learner and worker.

Overview

4
4
years of professional experience

Work History

Front Office Receptionist

Eye Specialist of Texas
04.2025 - Current
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.

Office Manager

Texas Spine Center
03.2021 - 09.2024
  • Handled all customer inquiries and provided practical and efficient solutions to their concerns. Answered phone calls for all types of patients and clients.
  • Oversaw day-to-day business operations, managing staff and ensuring efficient workflows across administrative and client service functions.
  • Led scheduling logistics and resource coordination between multiple departments and external partners, ensuring timely execution of high-priority procedures.
  • Developed and implemented office systems to streamline patient flow and reduce wait times, directly improving customer satisfaction ratings (increased Google reviews from 3.5 to 4.6 stars).
  • Ensured compliance with regulatory requirements in documentation, reporting, and third party partners, including but not limited to handling sensitive legal and insurance requests.
  • Managed procurement processes, inventory controls, and vendor relationships for office and clinical supplies.

Education

High School Diploma -

Pearblossom Private School, INC.
1882 Mill Creek Ln SW Bogue Chitto, MS 39629
05-2016

Skills

  • Fluent in English/Spanish
  • Excellent Customer Service
  • Excellent Communication Skills
  • Telephone Skills/Appointment Scheduling
  • Listening skills
  • Strong Team Leader
  • Microsoft Word

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front Office Receptionist

Eye Specialist of Texas
04.2025 - Current

Office Manager

Texas Spine Center
03.2021 - 09.2024

High School Diploma -

Pearblossom Private School, INC.

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Deyaniza Zermeno