Deybran Nunley
Trenton,GA
Summary
Reliable Customer Service Representative known for having great organizational skills. Bilingual in both Spanish and English which makes me gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
2
2
years of professional experience
Work History
Dietary Customer Service
Erlanger Medical Center
Chattanooga, TN
05.2021 - 03.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Infant Teacher
Twin Oaks Child Development Center
Gulfport, MS
10.2020 - 05.2021
- Changed diapers, used bibs and monitored behaviors to maintain good hygiene for each child.
- Maintained tidy, clean and safe environments for children.
- Followed safe feeding guidelines and parental requests for breastmilk, formula and solids.
- Helped infants develop communication skills through baby sign language while also promoting positive behaviors and social skills.
- Organized and led activities to promote physical, mental and social development.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
Medical Appointment Scheduler
Clinica Medicos
Chattanooga, TN
10.2019 - 10.2020
- Answered phone inquiries from patients and directed them to appropriate personnel.
- Maintained a database of patient information, including contact details, medical history and appointment schedules.
- Assisted in resolving any customer service issues that arose during the appointment process.
- Provided administrative support such as filing, copying, faxing and scanning documents as needed.
- Followed up with patients after their appointments to ensure satisfaction with services received.
- Scheduled follow-up appointments for long-term care plans or treatments prescribed by physicians.
- Organized paperwork related to patient care, such as lab results and radiology reports.
Education
BBA - Business
American Public University System
Charles Town, WV01-2025
Skills
- Bilingual (Fluent in Spanish and English)
- Responding to Difficult Customers
- Handling Customer Complaints
- MS Office Proficiency
- Customer Support
- Customer Data Confidentiality
- Multitasking and Prioritization
- Call Documentation
- Verbal and Written Communication
- Understanding Customer Needs
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Additional Information
References
- Sherry TInker: 423-463-7256
- Ashley Gonzalez: 423-356-4395
- Travis Grey: 423-463-7672
Timeline
Dietary Customer Service
Erlanger Medical Center
05.2021 - 03.2022
Infant Teacher
Twin Oaks Child Development Center
10.2020 - 05.2021
Medical Appointment Scheduler
Clinica Medicos
10.2019 - 10.2020
BBA - Business
American Public University System