Deyci Palacios
Winnie,TX
Summary
Dedicated professional with experience at Holiday Inn Express, excelling in customer service and reservation management. Proven ability to enhance guest satisfaction through effective problem-solving and communication. Skilled in facility sanitation and cleaning equipment operation, ensuring safe and hygienic environments. Reliable and organized, consistently prioritizing tasks to meet operational needs.
Overview
11
11
years of professional experience
Work History
Custodian
Chambers County
08.2017 - 07.2024
- Maintained cleanliness and sanitation of assigned facilities to ensure safety and hygiene standards.
- Operated cleaning equipment, including floor scrubbers and vacuums, for efficient maintenance tasks.
- Assisted in waste management processes, promoting recycling and proper disposal practices.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Reported damages and hazardous conditions to management for further action.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Front Desk Agent
Holiday Inn Express Hotel Suites
01.2014 - 2017
- Managed front desk operations, ensuring smooth guest check-ins and check-outs.
- Resolved guest inquiries and complaints promptly to maintain high satisfaction levels.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Ensured accurate billing and payment processing, reducing errors and guest disputes.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Education
High School Diploma -
East Chambers High School
Winnie, TXSkills
- Cleaning equipment operation
- Facility sanitation
- Routine inspections
- Customer service skills
- Reservation management systems
- Communication skills
- Responsible and dependable
- Work prioritization
- Multitasking and organization
- Reliability and punctuality
- Excellent communication skills
Languages
Spanish
Native or Bilingual
Timeline
Custodian
Chambers County
08.2017 - 07.2024
Front Desk Agent
Holiday Inn Express Hotel Suites
01.2014 - 2017
High School Diploma -
East Chambers High School