Deyhanna Williams
Lorain
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Collections Representative
Synchrony
11.2022 - Current
- I am a collections Rep for synchrony bank
- I reach out or take incoming calls from clients to get their account balance current and cleared l.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Resolved challenging situations with friendly but firm strategies.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Recorded all information regarding financial status of customers.
- Used probing techniques to determine debtors' reasons for delinquency.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Home Health Aide
Visiting Angels
12.2021 - 04.2023
- I assisted my clients with daily care such as meal prep, baths, med pass, lite household cleaning, dressing, transfers, feedings, & more
- Provided mobility assistance such as walking and regular exercising.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Administered medication as directed by physician.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Provided direct personal care and administrative services to clients.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Call Center Representative
LeafFilter Gutter Protection
03.2019 - 11.2021
- Assisted Clients with appointment setting, & Any questions or concerns they had about service
- Gave information about services to choose from
- Also handled some data entry sheets.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Educated customers on company systems, form completion, and access to services.
Education
High school diploma - Nursing
Shaw High School
East Cleveland, OH06.2020
Skills
- Client support
- Independent living support
- Client care
- Customer Service
- Customer Care
- Food Service
- Team Member
- Cash Handling (2 years)
- Sales Experience (1 year)
- Call center (2 years)
- Typing
- Data entry (2 years)
- Microsoft Office
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Negotiation and Resolution
- Statement Issuing
- Loss Mitigation
- Goals and Performance
- Multi-Line Phone Systems
- Delinquent Account Notification
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Collections Representative
Synchrony
11.2022 - Current
Home Health Aide
Visiting Angels
12.2021 - 04.2023
Call Center Representative
LeafFilter Gutter Protection
03.2019 - 11.2021
High school diploma - Nursing
Shaw High School