Deyna Moreno
Bakersfield,CA
Summary
Proven Patient Care Coordinator with a track record of enhancing patient experiences at the Skin and Cancer Institute. Expert in office administration and bilingual communication, significantly improving patient satisfaction and efficiency. Skilled in appointment scheduling and customer service, adept at streamlining processes for better service delivery and operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Skin and Cancer Institute
03.2022 - 08.2024
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
Appointment Scheduler
Lotus Medical
08.2016 - 08.2022
- Acted as first point of contact and set appointments for prospective plastic surgery clients.
- Handled incoming calls and translated conversations, and re-directed calls to other team members.
- Assisted in providing overview of potential plastic surgery evaluation appointments.
- Worked with Doctors and team members to promote services via social media.
- Set up appointments with interested customers according to schedule availability.
- Explained product prices and packages as well as answered questions and addressed potential clients.
Front Office Coordinator
Summit Financial
01.2018 - 03.2022
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collect patient and client documents and information upon referral.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Completed bi-weekly payroll for various employees.
Education
High School Diploma -
California High School
Whittier, CASkills
- Patient Care Coordination
- Office Administration
- Appointment Scheduling
- Customer Service
- Bilingual Translater
Certification
- Bilingual (Spanish/English), Bakersfield College
Timeline
Patient Care Coordinator
Skin and Cancer Institute
03.2022 - 08.2024
Front Office Coordinator
Summit Financial
01.2018 - 03.2022
Appointment Scheduler
Lotus Medical
08.2016 - 08.2022
High School Diploma -
California High School
- Bilingual (Spanish/English), Bakersfield College
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