Deynel Ferrer
Kissimmee,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Associate Banker Bilingual (English/Spanish) position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Front Desk Agent
Grand Beach Resort By Hilton
03.2022 - 09.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
Customer Services Manager
Banco Occidental De Descuento (BOD)
06.2019 - 09.2021
- Complied with established internal controls and policies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Developed strategic plans for day-to-day financial operations.
- Supported financial director with special projects and additional job duties.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Utilized financial software to prepare consolidated financial statements.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Evaluated and negotiated contracts to procure favorable financial terms.
Bank Teller Supervisor
Banco Occidental De Descuento (BOD)
11.2018 - 04.2019
- Counted cash drawers and made bank deposits.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Supervised highly accurate, high-volume money counts via both manual and machine-driven approaches.
Ombudsman
Defensoria Del Pueblo
02.2012 - 09.2015
- Proven ability to conciliate and mediate during resolution of conflicts.
- Advised people on legal matters and juridical proceedings.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help people and the neediest communities wherever needed.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with state officials to demand the restitution of violated rights of people.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with people that requested assistance and restitution of their rights.
English Professor
Universidad Rafael Belloso Chacin (URBE)
05.2007 - 05.2010
- Initiated, facilitated and moderated classroom discussions for college-level English students.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Planned, prepared and delivered lessons on grammar, speaking, writing and listening to students of different careers daily.
- Conducted intensive courses of legal terminology in English for students of the career of law.
English Teacher
Centro Venezolano Americano Del Zulia (CEVAZ)
01.1998 - 07.2006
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Prepared and implemented lesson plans covering required course topics.
- Designed and implemented assessments to measure student progress in English language learning.
- Taught all basic, intermediate and advanced levels as well as workshops.
Education
Associate of Arts - International And Intercultural Communication
Lynn University
Boca Raton, FLBachelor of Science - Law
Universidad Rafael Belloso Chacin (URBE)
Maracaibo, Zulia State, Venezuela07.2006
Associate of Arts - Video Production
The Art Institute of Fort Lauderdale Inc
Fort Lauderdale, FL07.1997
Skills
- Constructive Feedback
- Conflict Resolution Techniques
- Customer Relations
- Negotiation and Conflict Resolution
- Time Management
- Leadership
- Verbal and Written Communication
- Conflict Management
- Exceptional Interpersonal Communication
- Customer Service
- Creative Solutions
- Administrative Support
- Work Prioritization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Grand Beach Resort By Hilton
03.2022 - 09.2022
Customer Services Manager
Banco Occidental De Descuento (BOD)
06.2019 - 09.2021
Bank Teller Supervisor
Banco Occidental De Descuento (BOD)
11.2018 - 04.2019
Ombudsman
Defensoria Del Pueblo
02.2012 - 09.2015
English Professor
Universidad Rafael Belloso Chacin (URBE)
05.2007 - 05.2010
English Teacher
Centro Venezolano Americano Del Zulia (CEVAZ)
01.1998 - 07.2006
Associate of Arts - International And Intercultural Communication
Lynn University
Bachelor of Science - Law
Universidad Rafael Belloso Chacin (URBE)
Associate of Arts - Video Production
The Art Institute of Fort Lauderdale Inc
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