Deyon Wilson
Lithonia,Georgia
Summary
Results-driven professional with a proven track record in enhancing customer satisfaction and streamlining operations at UPS Customer Center. Demonstrates expertise in equipment operation, analytical thinking, and team leadership to surpass goals through innovative solutions and effective time management. Achieved substantial improvements in service delivery by leveraging strong organizational skills and proficiency in Microsoft Office. Committed to driving operational excellence in future roles.
Overview
9
9
years of professional experience
Work History
TBELL TRUCKING
THOMAS BELL
Conyers, GA
12.2020 - Current
- Maintained accurate records of vehicle logs, cargo, and billing statements in compliance with regulations.
- Operated pallet jacks and forklifts to efficiently load and unload products at distribution centers and route locations.
- Managed driving schedules in accordance with hours of service regulations to ensure compliance and safety.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
UPS
UPS Customer Center
Atlanta, Georgia
03.2023 - 04.2024
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
MCDONALDS MANAGER
McDonald's
Conyers, Georgia
11.2015 - 11.2020
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
High School Diploma -
SALEM HIGH SCHOOL
Conyers, GA05-2017
Skills
- Data entry
- Equipment operation
- Basic math
- Microsoft office
- Organizational skills
- Analytical and critical thinking
- Team building
- Time management
Affiliations
- Driving, Music, Personal Investing, Traveling, Building
References
References available upon request.
Timeline
UPS
UPS Customer Center
03.2023 - 04.2024
TBELL TRUCKING
THOMAS BELL
12.2020 - Current
MCDONALDS MANAGER
McDonald's
11.2015 - 11.2020
High School Diploma -
SALEM HIGH SCHOOL
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