DeYoni Cooper
Elizabeth City,NC
Summary
Dependable and compassionate Remote Customer Support Representative with over 10 years of customer service experience and 4+ years in remote client support. Expert in providing empathetic, solution-oriented assistance within dynamic virtual environments. Proficient in managing inbound and outbound communications, articulating services, resolving issues, and consistently surpassing key performance metrics. Strong capability to operate autonomously with professionalism, precision, and attention to detail.
Overview
14
14
years of professional experience
Work History
Benefits Agent
Nations Benefits
Remote
12.2024 - Current
- Assisted members with inquiries about hearing aids, OTC benefits, and emergency response systems.
- Guided members through service utilization while clearly explaining insurance benefits.
- Resolved customer issues efficiently, achieving first-call resolution whenever possible.
- Achieved performance benchmarks in customer satisfaction, average handle time, and attendance.
Intake Specialist
Human Services
07.2020 - Current
- Conducted client intake interviews to gather essential information supporting service eligibility.
- Entered confidential data into secure case management systems with a high degree of accuracy.
- Served as primary point of contact, facilitating seamless and professional client onboarding.
- Maintained HIPAA compliance and confidentiality standards in all client interactions.
Outbound Phone Agent
VerAFast
Remote
05.2024 - 12.2024
- Executed outbound calls to engage voters regarding candidates and initiatives.
- Administered surveys, recording responses with precision to support campaign messaging.
- Achieved call performance targets while maintaining high-quality scores.
- Provided support during peak calling periods by taking extra shifts when needed.
Customer Lead / Sales Associate
Food Lion
Elizabeth City, NC
02.2011 - 05.2020
- Delivered exceptional customer service in fast-paced retail environment.
- Handled payments and addressed customer concerns efficiently.
- Assisted with daily front-end operations to ensure smooth workflow.
- Recognized for reliability, accuracy, and fostering positive customer interactions.
Education
B.S. - Criminal Justice
Elizabeth City State University
Elizabeth City, NC12-2016
Skills
- Remote customer service and support
- Effective communication
- Conflict resolution
- Data entry
- Self-motivation and time management
- Multitasking in fast-paced environments
- Performance metrics analysis
- Problem solving
- Tech savvy
Remote Work Readiness
- 100% remote experience across three roles
- Comfortable using communication tools such as Zoom, Slack, and Microsoft Teams
- Reliable home office setup with high-speed internet, webcam, headset, and distraction-free environment
- Consistently meet deadlines and productivity goals independently
Timeline
Benefits Agent
Nations Benefits
12.2024 - Current
Outbound Phone Agent
VerAFast
05.2024 - 12.2024
Intake Specialist
Human Services
07.2020 - Current
Customer Lead / Sales Associate
Food Lion
02.2011 - 05.2020
B.S. - Criminal Justice
Elizabeth City State University
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