Summary
Overview
Work History
Education
Skills
Timeline
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Deyonica Shelby

Riverdale,IL

Summary

Dynamic professional with a proven track record at Roseland Community Hospital, excelling in case analysis and telephone etiquette. Expert in enhancing office efficiency and patient care, demonstrated through successful implementation of document management systems and fostering positive relationships with patients. Skilled in data entry and adept at managing high-stakes situations, ensuring optimal outcomes.

Passionate clerk motivated to positively impact individuals with knowledgeable and caring legal support. Never shies away from assignments and always goes beyond requirements to make lasting difference. Offers excellent multitasking and problem-solving abilities.

Overview

10
10
years of professional experience

Work History

Associate Advocate

Medical Assitant
12.2021 - Current
  • Maintained up-to-date knowledge of applicable laws and regulations.
  • Conducted thorough research, contributing to successful outcomes in complex cases.
  • Assisted in the negotiation and drafting of contracts, ensuring client interests were protected.
  • Improved office efficiency by implementing new document management systems and procedures.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.

Administration Clerk

Roseland Community Hospital
11.2014 - 02.2024
  • Handled incoming phone calls and answered questions from callers.
  • Established and maintained standard office procedures to achieve demanding targets.
  • Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
  • Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
  • Scheduled appointments and managed calendars for staff members.
  • Managed incoming correspondence, prioritizing items requiring immediate attention from executives or other team members.
  • Provided comprehensive support during corporate events or conferences by organizing materials, coordinating logistics, and managing attendee registration processes.

Pediatric Medical Assistant

Family Christian Health Center
04.2021 - 06.2022
  • Administered vaccinations and medications for timely delivery of essential treatments.
  • Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
  • Prepared examination rooms with necessary equipment and supplies, optimizing efficiency during appointments.
  • Proactively addressed parent concerns regarding their child''s health, providing reassurance while working closely with physicians to develop appropriate care plans.
  • Established trusting relationships with patients and families, fostering a positive atmosphere during visits.

Education

Associate of Arts - Nursing

South Suburban College of Cook County
South Holland, IL
01-2026

High School Diploma -

Manley Career Academy
Chicago, IL
06-2009

Skills

  • Breastfeeding support
  • Case analysis
  • Data entry
  • Telephone etiquette

Timeline

Associate Advocate

Medical Assitant
12.2021 - Current

Pediatric Medical Assistant

Family Christian Health Center
04.2021 - 06.2022

Administration Clerk

Roseland Community Hospital
11.2014 - 02.2024

Associate of Arts - Nursing

South Suburban College of Cook County

High School Diploma -

Manley Career Academy

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Deyonica Shelby