Summary
Overview
Work History
Education
Skills
Timeline
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DEYONTA HOPKINS

Jonesboro,GA

Summary

Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Solid team player with an outgoing, positive demeanor and proven skills. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

18
18
years of professional experience

Work History

CLIENT SUPPORT SPECIALIST

Colliers International
ATLANTA, GA
03.2020 - Current
  • Submitting daily work orders
  • Inbound/Outbound calls for issues that require immediate attention
  • Follow up calls on service requests
  • Taking messages, relaying messages
  • Emailing, monitoring email inbox
  • Proficient in MS word, Excel and powerpoint
  • Data entry
  • Strong client relationships
  • Managing service contracts
  • Setting appointments
  • Attending Meetings
  • Ability to work from home
  • Compile and analyze data
  • Data Entry
  • Collected confidential financial information from clients to construct comprehensive financial plans

SENIOR GAME ADVISOR

GAMESTOP
06.2012 - 10.2021
  • Inbound and outbound calls
  • Training employees
  • Over 1500 sales in one day
  • Cashier
  • Counting inventory
  • Marketing for upcoming games and systems
  • Assisting store management team in supervising all store activities
  • Strong customer service skills, including clear verbal and written communication skills
  • Ability to work unaccompanied and unsupervised
  • Mathematical skills
  • Supporting store manager in all facets of store operations, including ensuring store staff provides friendly, open and enthusiastic customer service in person and over the phone
  • Cleaning, organizing merchandise
  • Assist with store merchandising, inventory control, loss prevention, restocking and maintenance
  • Open and close store (key holder)
  • Greeting customers
  • Demonstrated games and gaming devices to customers unfamiliar with technology, answered questions and made recommendations

RECEPTIONIST | MAILROOM CLERK

COMCAST CENTRAL DIVISION HEADQUARTERS
06.2018 - 02.2020
  • Setting appointments
  • Greeting and welcoming clients in courteous, tactful, timely manner while directing them to proper personnel
  • Counting inventory for supplies
  • Data entry
  • Receive and deliver packages for Comcast
  • Creating and distributing shipping labels
  • Organizing and sanitizing multiple rooms within the building
  • Daily stock/restock
  • Customer service
  • Inbound and outbound calls
  • Open, sort, distribute mail
  • Collect, weigh, and affix postage to outgoing mail/parcels sent to domestic and international destinations
  • Performing calculations
  • Maintaining records and files
  • MS word, Excel and powerpoint
  • Taking messages, relaying messages
  • Operating various office equipment
  • Inquiries over the phone or in person
  • Clerical and administrative duties
  • Answers all incoming calls
  • Directing calls to appropriate party
  • Enforce the security standards set forth by Comcast corporate security
  • Provide clerical and special project support for management as needed
  • Help with set-ups of special meetings and events as needed
  • Processing incoming deliveries from mailroom
  • Provide support to the conference center staff such as administrative duties, floor rounds, restocking conference room sup- plies
  • Maintaining a reception area that is clean organized and presentable
  • Lifting
  • Preparing documents
  • Emailing

UTILITY WORKER

SUMITOMO RUBBER
06.2014 - 04.2018
  • Manufactured a wide range of automative tire materials used to make rubber
  • Daily lifting: 80lbs of rubber
  • Cleaning machines
  • Attending meetings
  • Training new employees
  • Daily paperwork
  • Counting stock based on inventory made in one day
  • Transporting rubber to multiple departments
  • Responsible for maintenance and repair of equipment, machinery, physical facilities, and the utilities/controls to areas as- signed

CONSESIONIST

REGAL CINEMAS
05.2011 - 06.2012
  • Selling
  • Serving
  • Providing quick and friendly customer service
  • Multitasking
  • Taking orders
  • Keeping area clean and sanitary
  • Operating cash registers
  • Training new hires
  • Ensured the accuracy of daily sales receipts
  • Handling reward programs
  • Marketing and promoting future films
  • Daily stock/ restock
  • Ensuring the highest level of guest experience
  • Providing excellent customer service under pressure in fast paced environment
  • Proper cash handling
  • Greet and service customers
  • Replenish foods and snacks at serving stations
  • Inventory control: Assessing daily inventory
  • Stock and restock
  • Insuring all sanitation procedures are followed relating to all local licensing regulations

Education

High school diploma -

Buffalo Academy For Visual And Performing Arts
Buffalo, NY
2011

Skills

  • Multitasking and Prioritization
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Data Entry and Maintenance
  • Verbal and Written Communication
  • Customer Account Management
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Proficiency in Microsoft Office and G Suite
  • Call Volume and Quality Metrics
  • Computer Proficiency

Timeline

CLIENT SUPPORT SPECIALIST

Colliers International
03.2020 - Current

RECEPTIONIST | MAILROOM CLERK

COMCAST CENTRAL DIVISION HEADQUARTERS
06.2018 - 02.2020

UTILITY WORKER

SUMITOMO RUBBER
06.2014 - 04.2018

SENIOR GAME ADVISOR

GAMESTOP
06.2012 - 10.2021

CONSESIONIST

REGAL CINEMAS
05.2011 - 06.2012

High school diploma -

Buffalo Academy For Visual And Performing Arts

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