Deyontai Cooper
Longview,Tx
Summary
Experienced financial professional seeking a dynamic environment to leverage expertise and positive attitude. Committed to delivering value through extensive knowledge of financial products, services, and branch operations. Enthusiastic about contributing to team success through diligent work, meticulous attention to detail, and exceptional organizational skills. Motivated to continuously learn, grow, and excel in the Financial/Banking Industry.
Overview
7
7
years of professional experience
Work History
LEAD TELLER
TEXAS BANK AND TRUST
2021.01 - 2024.04
- Greet and interact with customers Professionally while proceeding customer transactions with accuracy in timeliness
- Utilize product knowledge to make appropriate recommendations based on customer inquiry and need; refers to appropriate expert once a need is identified
- Protect and control cash by accurate balancing and adherence to balancing procedures
- Maintain customer information securely and customer confidentiality
- Communicate effectively with leadership and provide feedback regarding teller staff
- Mentor tellers as requested to help develop strong teller skills and personal relationship talents.
- Other Job Functions:
- Answer incoming phone calls with poise and professionalism, meeting TBT standards
- Operate and maintain working knowledge of teller systems, processes and equipment and supplies; perform updates
- Assist with audits ( cash, gift cards, check cards)
- Works with leadership to research and respond to discrepancies found on various daily teller reports
- Maintain an organized and fully stocked work station
- Other duties as requested by supervisor or other leadership.
CUSTOMER CARE SPECIALIST
TEXAS BANK AND TRUST
2021.01 - 2024.04
- As a Customer Service Specialist some of my duties consist of Customer Inquiries, Check Orders, Stop Payments/ACH stops, Personal Loan Inquiries/Payoffs, Process Loan Payments via ACH, Phone Transfers, Address Changes, Cashier's Check Verifications, Digital Banking Resets, Express Phone Banking Resets, Quote CD Rates, Merchant Verification, Reg E Opt In/opt Out, Memorial/Benefit Accounts, 1099 Tax Reporting, Debit Card Activations, Debit Card PIN change requests, Credit Card Inquiries, Digital Wallet assistance.
FRONT DESK AGENT
HAMPTON INN SUITES
2018.01 - 2020.01
- Greet, register and service guest in a friendly and courteous manner according to hotel/brand standards
- Establish method of payment and verify credit
- Make and confirm reservations
- Compute bills, collect payments and make changes for guest
- Transmit and receive messages using telephones or PMS systems
- Respond to guest request in timely manner
- Receive and resolve guest complaints, elevating to supervisor if necessary.
COLLECTIONS REPRESENTATIVE
TOTAL CARD INC
2017.01 - 2018.01
- Responsible for contacting customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments
- Resolve customer issues and complaints concerning billing
- Submit regular reports on the status of unpaid accounts and any repayment progress.
Skills
- Positive Attitude
- Customer Service
- Problem-Solving
- Attention to Detail
- Transactions Processing
- Goal-Oriented
- Cash counting
- Trustworthy and Honest
- Vault Security
- Decision-Making
- Team Collaboration and Leadership
- Relationship Building
- Security Procedures
- Coaching and Mentoring
Timeline
LEAD TELLER
TEXAS BANK AND TRUST
2021.01 - 2024.04
CUSTOMER CARE SPECIALIST
TEXAS BANK AND TRUST
2021.01 - 2024.04
FRONT DESK AGENT
HAMPTON INN SUITES
2018.01 - 2020.01
COLLECTIONS REPRESENTATIVE
TOTAL CARD INC
2017.01 - 2018.01
Similar Profiles
MELANIE LONGMELANIE LONG
Commercial Teller at TEXAS BANK AND TRUSTCommercial Teller at TEXAS BANK AND TRUST
STEPHANIE KELLUMSTEPHANIE KELLUM
Mortgage Loan Officer at Community National Bank & Trust Of TexasMortgage Loan Officer at Community National Bank & Trust Of Texas
Tamara Vasquez, BSN, RNTamara Vasquez, BSN, RN
Risk Management Representative at Texas Medical Liability TrustRisk Management Representative at Texas Medical Liability Trust