Summary
Overview
Work History
Education
Skills
Key Qualifications
Timeline
Generic

Kristen Mark

Houston,TX

Summary

Versatile and accomplished professional with over five years of combined experience in legal support, client service, and hospitality management. Skilled in personal injury law, client intake, case management, and administrative operations, complemented by expertise in supervising front desk operations in the hospitality industry. Adept at fostering excellent client and guest relationships, coordinating schedules, and ensuring efficient workflows. Proficient in legal document drafting, legal research, and utilizing case management software, as well as managing team performance and optimizing customer experiences in high-volume settings. Known for organizational excellence, adaptability, and a results-driven approach to achieving goals.

Overview

13
13
years of professional experience

Work History

Receptionist (Intake)

Daspit Law Firm
10.2019 - 11.2024
  • Client Intake Management: Conducted initial consultations with prospective clients, gathering key details about personal injury claims, including accident reports, medical records, and insurance information.
  • Front Desk Operations: Welcomed clients, managed multi-line phone systems, and served as the first point of contact, providing compassionate and professional assistance during sensitive situations.
  • Scheduling and Coordination: Coordinated appointments for clients, attorneys, and investigators, ensuring seamless communication and accurate calendar management.
  • Case Documentation: Entered and maintained detailed client and case information in legal case management systems, ensuring all records complied with firm policies and confidentiality standards.
  • Client Relations: Acted as a liaison between clients and legal teams, delivering updates on case status and assisting with document requests.
  • Administrative Support: Assisted attorneys and paralegals with administrative tasks, including drafting correspondence, managing mail, and filing legal documents.
  • Insurance Coordination: Collaborated with insurance companies and medical providers to obtain necessary documentation for case evaluation and settlement processes.

Front Desk Supervisor

Holiday Inn
02.2012 - 10.2019
  • Team Leadership: Supervised and trained front desk staff, ensuring high-quality customer service and smooth daily operations.
  • Guest Relations: Resolved guest inquiries, concerns, and complaints efficiently, ensuring satisfaction and maintaining positive relationships.
  • Operations Oversight: Monitored front desk processes, including check-ins, check-outs, and room assignments, to maximize occupancy and revenue.
  • Administrative Tasks: Managed daily cash handling, reconciled financial transactions, and prepared detailed shift reports.
  • Scheduling and Staffing: Coordinated staff schedules, balanced workloads, and ensured appropriate coverage during peak hours.
  • Compliance and Standards: Ensured all front desk activities adhered to company policies and brand standards, maintaining a professional and welcoming atmosphere.
  • Collaboration: Partnered with housekeeping, maintenance, and management teams to address guest needs and enhance the overall guest experience.
  • Upselling Services: Promoted additional services, amenities, and room upgrades to drive revenue growth.

Education

Bachelor of Arts - Psychology

University of Houston
Houston, TX
06-2017

Associate of Arts - undefined

Houston Community College
Houston, TX
12.2012

Skills

  • Microsoft Office Suite
  • Oracle
  • Opera
  • Light Speed
  • Filevine
  • Adobe Acrobat
  • Bookkeeping
  • Multi-line telephone systems
  • Time Management
  • Multitasking
  • HIPAA
  • Communication
  • Administrative Support

Key Qualifications

  • Adept at identifying and resolving operational inefficiencies, controlling costs and keeping the business on track financially, and successfully managing personnel and resources to ensure organizational efficiency and profitability
  • Strategist, business partner, and team builder that develops and leads organizational initiatives and proactively manage projects involving large workforces, during major corporate mergers and/or restructures.
  • Highly developed interpersonal and communication skills (written, verbal and presentational). Able to help various parts of an organization collaborate to create a positive culture

Timeline

Receptionist (Intake)

Daspit Law Firm
10.2019 - 11.2024

Front Desk Supervisor

Holiday Inn
02.2012 - 10.2019

Associate of Arts - undefined

Houston Community College

Bachelor of Arts - Psychology

University of Houston

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Kristen Mark