Miranda Aparicio
Santa Fe Springs,California
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
2
2
years of professional experience
Work History
Team Lead
Plato's Closet
Hawaiian Gardens, CA
05.2023 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Provided support to junior staff during peak periods of workloads.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Receptionist
St. Pius Church
Santa Fe Springs, California
07.2022 - 04.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Organized conference room reservations for meetings or events.
- Assisted with special projects assigned by management when required.
Education
Bachelor of Applied Science - Psychology
California Polytechnic State University-Pomona
Pomona, CA09-2026
Bachelor of Applied Science - Criminology
California Polytechnic State University-Pomona
Pomona, CA05-2026
Skills
- Customer Service
- Greeting and Seating Clients
- Time Management
- Basic accounting
- Meeting Preparation
- Positive and professional
- Tech-Savvy
- Scheduling appointments
- Office Administration
- Meeting Coordination
- Multi-line telephone skills
- Recordkeeping and bookkeeping
- Service-oriented mindset
- Performance monitoring
- Staff Management
Accomplishments
- Dean's List in the College of Letters, Arts, and Social Sciences
Timeline
Team Lead
Plato's Closet
05.2023 - Current
Receptionist
St. Pius Church
07.2022 - 04.2023
Bachelor of Applied Science - Psychology
California Polytechnic State University-Pomona
Bachelor of Applied Science - Criminology
California Polytechnic State University-Pomona
Similar Profiles
Catelyn BartonCatelyn Barton
Keyholder at Plato's ClosetKeyholder at Plato's Closet
Hannah E BlumHannah E Blum
Customer Service Representative at Plato's ClosetCustomer Service Representative at Plato's Closet
Sydney GrayleySydney Grayley
Customer Service Representative at Plato's ClosetCustomer Service Representative at Plato's Closet
Jack Henry LeeJack Henry Lee
Sales Associate at Plato's ClosetSales Associate at Plato's Closet
Evelyn NunezEvelyn Nunez
Administrative Assistant at City of Longmont Municipal CourtAdministrative Assistant at City of Longmont Municipal Court