Deyra Rubio
Laredo
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative III
Accenture Federal Services
Fairfax
01.2025 - Current
- Helping consumers understand their healthcare options.
- Answer questions regarding healthcare coverage.
- Connecting consumers with their local resources.
- Working with Medicaid unwinding cases.
- Outbound/Inbound calls.
- Assisting consumers with the application and enrollment process for Medicaid and ACA.
- Educate consumers about healthcare services and how to access them.
- Assuring consumers navigate healthcare services and social services system.
- Presentations on Medicaid and ACA for teammates.
Enrollment Assister
Cognosante
Falls Church
06.2024 - 01.2025
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached consumers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with consumers requests and answered questions to improve satisfaction.
- Identified needs of consumers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Guided consumers through the enrollment process of healthcare application.
- Ensured Medicaid and ACA applications are completed and submitted accurately.
- Provided presentations for teammates on Medicaid and ACA.
- Provide consumers with resource referrals.
- Educate consumers on the services available for them.
- Outbound/Inbound calls.
Community Health Worker Resource Specialist
MHP SALUD
Weslaco
01.2022 - 08.2023
- Served as a liaison between healthcare providers and community organizations.
- Created informational materials about available resources in the local community.
- Attended conferences and seminars related to community engagement initiatives.
- Developed comprehensive plans for special events such as health fairs, fundraisers.
- Promoted community events and news through monthly newsletters, which were distributed to local families and community leaders.
- Served as a liaison between the organization's leadership team and members of the public.
- Maintained monthly outcome reports with program data for each client.
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
- Created and delivered community presentations to deliver at local events, including workshops, seminars and fairs.
- Facilitated training sessions aimed at increasing staff knowledge on best practices when working with underserved communities.
- Researched relevant information about target communities including demographics, needs assessment data.
- Gave presentations at public gatherings, community events and school meetings.
- Collaborated with internal departments to ensure successful execution of marketing campaigns.
- Participated in meetings with stakeholders from diverse backgrounds to discuss potential partnerships and collaborations.
- Developed and implemented outreach strategies to build relationships with community organizations.
- Made referrals to utilize community resources for resident's needs.
- Planned and managed different community meetings, public forums and outreach events.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with identifying areas of improvement for existing employees' skillsets.
- Created materials such as handouts, PowerPoint presentations, videos, manuals, and other documents for use in training sessions.
- Traveled to provide in person training to Navigators and Community Health Workers.
- I was part of the hiring committee.
- Interviewed new employees and assisted with hiring decision-making.
- Reviewed job applications and selected qualified candidates for interviews.
- Assisted in employee recruitment, hiring and interview processes.
- Assisted with the onboarding process by providing new hire orientation materials.
- Reviewed resumes and applications for accuracy and completeness.
Navigator/Community Health Worker
MHP SALUD
Laredo
03.2020 - 01.2022
- Distributed flyers, brochures, or other informational or educational documents to inform members of the targeted community about healthcare.
- Advocated for individual or community health needs with government agencies or health service providers.
- Identified and contacted members of high-risk or otherwise targeted groups, such as members of minority populations, low-income populations, or pregnant women
- Attended community meetings or health fairs to understand community issues or build relationships with community members
- Educated clients on options to assist in making informed decisions.
- Participated in outreach activities, such as health fairs or community events.
- Interpreted, translated, and provided cultural mediation related to health services or information for community members.
- Provided assistance with completing forms related to public benefits programs.
- Served as a liaison between healthcare providers and community organizations.
- Acted as an advocate for clients when interacting with insurance companies, or government agencies.
- Conducted home visits to assess the health needs of patients and their families.
- Answered calls and interacted with community members to provide information on advocacy services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted families in applying for social services, including Marketplace Health Insurance, Medicaid, and CHIP.
- Educated consumers about Medicaid and ACA benefits.
- Door-to-door community outreach.
Outreach Coordinator
Rodeo Dental
Laredo
08.2018 - 10.2019
- Supervised team and conducted performance reviews to evaluate and offer constructive feedback.
- Facilitated training sessions for staff members on best practices for conducting successful outreach initiatives.
- Worked effectively in team environments to achieve monthly goals.
- Participated in professional conferences related to educational topics to stay abreast of best practices in the field.
- Actively participated in unit meetings, staff education sessions, performance improvement initiatives.
- Participated in continuing education courses related to dental healthcare.
- Sterilized instruments, set up trays and prepared materials for dental treatments.
- Provided dental education and oral health awareness to patients in underserved communities.
Outreach Worker
Imagine Dental
Laredo
05.2017 - 08.2018
- Advise clients or community groups on issues related to sanitation or hygiene, such as flossing or hand washing
- Attend community meetings or health fairs to understand community issues or build relationships with community members
- Distribute flyers, brochures, or other informational or educational documents to inform members of a targeted community
Education
Small Business Management -
TEXAS A&M INTERNATIONAL UNIVERSITY
Laredo, TX06.2021
Community Health Worker Training and Certification -
TEXAS A&M INTERNATIONAL UNIVERSITY COLONIA PROGRAM
Laredo, TX05.2019
Child Development Assistant -
LAREDO COLLEGE
Laredo, TX12.2010
High School Diploma -
J.W. NIXON
Laredo, TX05.2006
Skills
- Basic computer skills
- Critical thinking
- Communication
- Organization
- Presentations
- Customer service
- Healthcare knowledge
- Application assistance
- Enrollment support
- Data entry
- Interpersonal communication
- Community outreach
- Resource referral
- Team collaboration
- Client advocacy
- Task prioritization
- Regulatory compliance
- Staff education and training
- Call center procedures
- Adaptability and flexibility
- Data collection
- Decision-making
- Follow-up skills
- Cultural awareness
- Customer consulting
- Training facilitation
Certification
Community Health Worker, #9548
The Small Business Management Program
Child Development Assistant
References
Adrian Zapata
PAD Specialists,
Business Development Executive
(956) 286-6244
azapata@padspcs.com
Veronica Dartez,
Outreach Supervisor,
Imagine Dental,
(956) 229-1049, veronicadartez@gmail.com
Timeline
Customer Service Representative III
Accenture Federal Services
01.2025 - Current
Enrollment Assister
Cognosante
06.2024 - 01.2025
Community Health Worker Resource Specialist
MHP SALUD
01.2022 - 08.2023
Navigator/Community Health Worker
MHP SALUD
03.2020 - 01.2022
Outreach Coordinator
Rodeo Dental
08.2018 - 10.2019
Outreach Worker
Imagine Dental
05.2017 - 08.2018
Small Business Management -
TEXAS A&M INTERNATIONAL UNIVERSITY
Community Health Worker Training and Certification -
TEXAS A&M INTERNATIONAL UNIVERSITY COLONIA PROGRAM
Child Development Assistant -
LAREDO COLLEGE
High School Diploma -
J.W. NIXON
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