Deysi Cuevas
Mundelein,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Client Support Professional Specialist
Wintrust - Lake Forest Bank and Trust
05.2022 - Current
- Served as a liaison between clients and company departments, such as (loan ops, deposit ops, treasury management, wire dept., quality control, etc.), facilitating seamless coordination for issue resolution.
- Achieved high customer satisfaction ratings by consistently going above and beyond in addressing client concerns and providing tailored solutions to their needs.
- Delivered personalized client support, leading to higher overall satisfaction rates and repeat business.
- Managed a high volume of inbound inquiries, maintaining composure under pressure while delivering exceptional service.
- opened new accounts.
- helped process affidavits for clients with fraudulent activity.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for different loan groups, such as backing up our FIFCO/ and Insurance group.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Monitored pipelines to track and log status of loans and exceptions.
Senior Teller/Bank Teller Supervisor
Wintrust - LFBT Highwood
12.2018 - 05.2022
- Processed all customers' transactions, such as withdrawals, deposits, cashed checks, created official/cashier's checks, processed loan payments, etc.
- performed audits on tellers and their drawers to make sure they are balanced
- received and prepared/sent out money shipments
- Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
- Handled foreign currency and performed currency transaction reports.
- Assisted customers in navigating online banking platforms, resulting in increased adoption of digital banking services within the branch clientele base.
- Maintained, organized and stocked teller window areas.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Maintained friendly and professional customer interactions.
Cashier/Waitress/Head Hostess
Emily's Pancake House
03.2014 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked guests' identification before serving alcoholic beverages.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Education
Associate of Science - Early Childhood Special Education
Columbia College
Columbia, MO09.2027
High School Diploma -
Zion Benton Township High School
Zion, IL06.2017
Skills
- Client Relationship Building
- Exceptional communication
- Strong Work Ethic
- bilingual - fluent in Spanish and English
- Teamwork and Collaboration
- Attention to Detail
- Multitasking Abilities
- Calm and Professional Under Pressure
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
referrals
Brett Taylor - Senior Vice President, Lake Forest Bank and Trust, Wintrust. Cell - (847)946-3900 Office - (847)810-5032 btaylor@wintrust.com
Melisa Cuevas - Fraud and Financial Crimes Officer, Johnson Financial Group. Cell - (224)656-7437 cuevas1800@gmail.com
Timeline
Client Support Professional Specialist
Wintrust - Lake Forest Bank and Trust
05.2022 - Current
Senior Teller/Bank Teller Supervisor
Wintrust - LFBT Highwood
12.2018 - 05.2022
Cashier/Waitress/Head Hostess
Emily's Pancake House
03.2014 - 11.2018
Associate of Science - Early Childhood Special Education
Columbia College
High School Diploma -
Zion Benton Township High School
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