Deysi Deleon
Fort Worth,TX
Summary
Goal-oriented individual. Gifted at working with all types of personalities. Hardworking, passionate, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Loan Advisor
Bridgecrest
06.2023 - Current
- Explained very technical financial information to customer in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed debit and electronic check payments.
- Exhibited high energy and professionalism when dealing with customers and staff.
- Provided support for team members needing assistance while management was busy.
- Assisted management with team building exercises and team meetings.
Sales Associate
Target
06.2022 - 06.2023
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Learned new materials, processes, and programs quickly.
- Acted with integrity, honesty and knowledge to promote culture of company.
Store Manager
Dollar General
11.2013 - 11.2019
- Effective oral and written communication skills.
- Knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes.
- Good organization skills with attention to detail.
- Ability to solve problems and deal with a variety of situations where limited standardization exist.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruiting, hiring and training of team members.
Education
High School Diploma -
Sam Houston High School
Arlington, TXSkills
- Training and Development
- Problem-Solving Skills
- Maximizing Profitability
- Active Listening and Communication
- Time Management
- Collections Proficiency
- Payoff Planning
- Customer Service
Timeline
Loan Advisor
Bridgecrest
06.2023 - Current
Sales Associate
Target
06.2022 - 06.2023
Store Manager
Dollar General
11.2013 - 11.2019
High School Diploma -
Sam Houston High School