Deysi Leon
Charlotte,NC
Summary
Personable Office Administrator with 14 years of experience prioritizing multiple tasks requiring prompt solutions, and 20 years of medical interpreting/ translating. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Administrator - Interpreter
MC Remodeling Group, LLC
Charlotte, NC
01.2017 - Current
- Interact with customers by phone, email, or in person to provide information.
- Coordinate company meetings, appointments, and interviews
- OSI (Onsite Interpreting), OPI (Over Phone Interpreting)
- Coordinate communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintain open communication with customers to foster positive relations and provide updates on issues.
- Keep detailed records of supplies and office equipment used to budget and make orders for new supplies.
- Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
- Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
Administrative Coordinator - Translator
Diocese of Orlando
Saint Cloud, FL
01.2019 - 08.2019
- Arranged meetings for all the ministries in the church and organized events
- Provided support for Operations Management, Marriage Prep, Bulletin, and Website
- Carried out receptionist duties such as answering phones and directing visitors, calls, and students
- Ordered office supplies
- Performed administrative duties such as filing, faxing, scheduling, and placing orders
- Greeted visitors and students, directed phone calls, and set up appointments
- OSI (Onsite Interpreting), OPI (Over the Phone Interpreting)
- Prepared detailed documents and reports in adherence administrative processes.
- Transcribed meeting minutes for management's records.
- Coordinated flights, ground transportation and hotel accommodations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Human Resources Generalist - Interpreter
IC International Group, Inc
Orlando, FL
01.2018 - 01.2019
- Managed performance of team members as well as day-to-day operations and tasks in different environments
- Addressed and resolved general payroll-related inquiries.
- Analyzed, created, and implemented processes and procedures to address client requirements
- Evaluated processes to ensure department efficiencies
- Coordinated resources to conduct training seminars for improving employee performance
- VRI (Video Remote Interpreting), OSI (Onsite Interpreting), OPI (Over Phone Interpreting.
- Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
- Assisted management staff in annual year-end processes and data audits.
- Coordinated complex travel schedules, accommodations, and trip logistics for candidates and executives.
Patient Access Specialist -Medical Interpreter
Indian River Medical Center
Vero Beach, FL
05.2015 - 07.2017
- OSI (Onsite Interpreting), OPI (Over Phone Interpreting)
- Collected and validated patient demographics and insurance information.
- Collected co-payments, verify IE, authorizations, and referrals.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Received patient deductibles and co-pay amounts and discussed options to satisfy the remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as an initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtained patient's insurance information and determine eligibility for benefits for specific services rendered.
- Contacted insurance companies for patient medical billing operations.
- Explained estimated costs for medical treatments and answered patient questions to promote a good understanding of proposed services.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Office Administrator
Fuori Giro
Modena, Italy
05.2012 - 03.2015
- Managed customers relations
- Maintained business inventory
- Handled incoming and outgoing correspondence
- Created expense reports using Microsoft Excel spreadsheets
- Handled cash and deposits using proper accounting procedures and documentation
- Entered weekly sales and customer count sheets for review by management.
- Kept detailed records of supplies and office equipment used to budget and make orders for new supplies.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Assisted with coordination and hosting of company events.
- Supported office manager with proactive correspondence management, document coordination, and customer relations
Interviewing Clerk-Medical Interpreter
Indian River County
Vero Beach, FL
10.2009 - 03.2012
- Interviewed patients, prepared standard registration forms
- Reviewed applications to collect demographic information and/or provide information and referral services
- Assisted in translating medical text from English to internal and external customers, interpreting critical medical advice and information given by provider into equivalent terminology in patient's native language
- Performed other office duties as assigned
- OSI (Onsite Interpreting), OPI (Over Phone Interpreting)
- Conducted interviews with participants to assess eligibility.
- Obtained updated contact information from all subjects and verified data for accuracy.
Education
Associate of Science - Business Administration
Gibbs College - Norwalk
Norwalk, CT06.2002
Skills
- EMR Electronic Medical Records
- Experienced in Microsoft Office - Word, Excel, PowerPoint, Outlook,
- Publisher, typing 68wpm HMS, ECW program
- Payroll Preparation
- Accounts Payable and Accounts Receivable
- Financial Records and Processing
- Contracts and Vendor Agreements
- Fluent in Spanish
Certification
MMMI Certificate
March 2016 to April 2016
Multicultural Multilingual Medical Interpretation Program - Central Connecticut State University
Languages
Spanish
Native or Bilingual
Italian
Professional Working
Timeline
Administrative Coordinator - Translator
Diocese of Orlando
01.2019 - 08.2019
Human Resources Generalist - Interpreter
IC International Group, Inc
01.2018 - 01.2019
Office Administrator - Interpreter
MC Remodeling Group, LLC
01.2017 - Current
Patient Access Specialist -Medical Interpreter
Indian River Medical Center
05.2015 - 07.2017
Office Administrator
Fuori Giro
05.2012 - 03.2015
Interviewing Clerk-Medical Interpreter
Indian River County
10.2009 - 03.2012
Associate of Science - Business Administration
Gibbs College - Norwalk
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