Deysi Reynoso
Carpentersville
Overview
22
22
years of professional experience
Work History
Retail Personal Banker
Fifth Third Bank
Carpentersville
04.2017 - Current
- Performed daily cash balancing duties ensuring accuracy of funds in drawers.
- Adhered to established policies and procedures while providing excellent service.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Used product knowledge and abilities to execute consumer loans and other services.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Processed customer transactions including deposits, withdrawals, transfers and loan payments.
Assistant Branch Manager
TCF National Bank
West Dundee
09.2010 - 03.2017
- Developed strategies for increasing customer satisfaction levels and improving service quality.
- Planned work schedules to maintain adequate staffing levels.
- Prepared monthly reports on branch activity metrics such as number of accounts opened and closed.
- Supervised branch team, providing management with performance assessment suggestions.
- Established and built customer relationships through targeted outreach and initiatives.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
- Built client rapport through frequent individualized recommendations for financial products and services.
Clothing Store Manager
Discovery Clothing Company
Villa Park
06.2003 - 09.2010
- Maintained customer service standards by monitoring employee performance and resolving customer complaints.
- Recruited, trained, and managed staff; scheduled shifts and tracked employee attendance.
- Created visual displays that attracted customers to merchandise in the store.
- Established relationships with local businesses to promote cross-marketing opportunities.
- Delegated work to staff, setting priorities and goals.
- Participated in meetings with other managers to discuss strategies for increasing sales.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Developed and implemented store policies and procedures to ensure efficient operations.
- Assisted customers with selecting items based on their individual needs and preferences.
- Performed daily opening and closing duties such as counting cash drawer contents, reconciling discrepancies, restocking shelves.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Streamwood High School
Streamwood, IL05-2004
Skills
- Cash handling
- Account management
- Customer service
- Financial transactions
- Loan processing
- Compliance regulations
- Customer outreach
- Conflict resolution
- Cross-selling techniques
- Problem-solving abilities
Languages
Spanish
Professional
Timeline
Retail Personal Banker
Fifth Third Bank
04.2017 - Current
Assistant Branch Manager
TCF National Bank
09.2010 - 03.2017
Clothing Store Manager
Discovery Clothing Company
06.2003 - 09.2010
High School Diploma -
Streamwood High School
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