Deysi Ruiz
Las Vegas,NV
Summary
Responsible Optometric Technician provides relationship-based eye care and outstanding customer service. Performs patient work ups, ancillary testing and orders and dispenses contact lenses to support optometrist and promote operational efficiency. Establishes priorities, works independently and proceeds with objectives without supervision. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level optometric technician position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Optometric Technician
Pearle Vision
02.2022 - Current
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with dilating patients or using eye medications when directed by optometrist.
Customer Service Coordinator
Marshalls
01.2015 - 02.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted in the development of training materials for new hires, streamlining onboarding processes and reducing time-to-productivity ratios.
- Took ownership of customer issues and followed problems through to resolution.
Cast Member
Disney Store
09.2014 - 01.2015
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Promoted sales of merchandise by showcasing product features and benefits through engaging interactions with guests.
Education
High School Diploma -
Rancho High School
Las Vegas, NV05.2014
Skills
- Visual field testing
- Glaucoma screening
- Optometric Equipment Operation
- Paperwork management
- Eye Health Assessment
- Optical dispensing
- Customer Service
- Data Entry
- Conflict Resolution
- Money handling abilities
- Microsoft Excel
- Insurance processing
- Appointment Scheduling
- Staff Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Optometric Technician
Pearle Vision
02.2022 - Current
Customer Service Coordinator
Marshalls
01.2015 - 02.2022
Cast Member
Disney Store
09.2014 - 01.2015
High School Diploma -
Rancho High School