Deysilin Perez Sanchez
Hialeah,USA
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and helping to explain treatment plan to patients
Dynamic professional with extensive customer service experience. Proven track record of enhancing customer satisfaction through effective communication and problem-solving. Skilled in appointment management and record maintenance, demonstrating adaptability in fast-paced environments. Committed to delivering exceptional service and fostering positive relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
Party Design
Florida City, US
11.2022 - Current
- Provided feedback to management on inventory needs based on customer interactions and trends.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Front Desk Receptionist
Sweet Smile Dental
Miami Lakes, US
08.2022 - Current
- Greeted patients warmly and assisted with check-in and checkout procedures.
- Verified insurance information.
- Managed appointment scheduling and coordinated with dental staff.
- Answered phone calls promptly, addressing inquiries and concerns.
- Maintained patient records and ensured confidentiality compliance.
- Processed billing information and explained payment options to patients.
- Handled patient follow-up communications to confirm appointments or procedures.
Education
Register Behavior Technician
Butterfly Behavior Community
Florida 11-2024
Bachelor Degree - Bachelor of Arts (BA) (Sociology)
University of Havana
La Habana07.2011
Skills
- English
- Adaptability
- Punctual
- Social skills
- Customer service
- Telephone skills
- Computer skills
- Problem-solving skills
- Reliability
- Teamwork
- Responsibility
- Patient management
- Data collection
- Behavioral analysis
- Appointment scheduling
- Documentation accuracy
- Professionalism and courtesy
- Patience and empathy
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Register Behavior Technician (RBT)
- Patient Care Technician (PCT)
- Bachelor of Arts (BA) (Sociology)
Languages
English
Elementary
Timeline
Cashier/Customer Service
Party Design
11.2022 - Current
Front Desk Receptionist
Sweet Smile Dental
08.2022 - Current
Register Behavior Technician
Butterfly Behavior Community
Bachelor Degree - Bachelor of Arts (BA) (Sociology)
University of Havana
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