Deysy Herrera
Tucson,AZ
Summary
Former Corrections Officer brings calm, confident presence to in-prison interactions. Safety-focused approach to managing inmate interactions and activity. Compassionate supervision over areas such as recreation, visiting, work and food consumption. Detail-oriented approach to handling adverse and stressful working conditions.
Overview
20
20
years of professional experience
Work History
Customer Service
Alorica
03.2024 - Current
- Help clients by addressing their customers' concerns, providing support, and resolving issues
- Assist customers with issues and concerns they are experiencing during the use of the product and/or service
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Upsell current customers on new or enhanced services
- Regular work performed in a climate-controlled, call-center environment
- Ongoing usage of phone and computer systems
Warehouse Associate
Amazon
11.2023 - 03.2024
- Retrieve products from warehouse shelves based on customer orders using a handheld scanner.
- Place items into appropriate packaging materials, ensuring proper protection and adherence to size and weight restrictions.
- Verify item details by scanning barcodes on products and packaging to ensure accuracy.
- Affix shipping labels to packages with correct delivery information.
- Inspect items for damage or defects before packing.
- Load packed boxes onto conveyor belts or directly into trucks for shipment.
- Following safety guidelines: Adhere to warehouse safety protocols regarding lifting procedures, proper footwear, and reporting hazards.
Correctional Officer
Arizona Department of Corrections
08.2020 - 10.2023
- Regular head counts of inmates within a section
- Monitor inmate behavior and report unusual activity to ensure safety and security
- Escort inmates to job sites, medical facilities, classrooms or wherever they are needed in a timely, secure manner
- Assist other Correctional Officers with management of inmates
- Conduct regular searches of inmate areas like cells, recreation rooms and showers for unauthorized items
- Manage confrontational situations as they arise to maintain security
- Write regular reports of activities
Loan Officer
Bayview Loan Servicing
11.2019 - 07.2020
- Prepare and send closing documents
- Answer closing questions for internal and external parties
- Confirm loan closing, prepare loan documents and request funding and loan disbursements
- Coordinate all aspects of the closing process
- Manage and perform multiple tasks accurately in a fast-paced and challenging environment
- Obtain property tax information and verify accuracy with Title Company, and/or tax collector
- Calculate tax escrows and ensure ample amounts
Appointment Setter
Red Cross
05.2018 - 10.2018
- Contact blood donors by telephone using a dialer system to recruit for blood donation
- Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls
- Schedule appointments while providing positive service experience to maximize donor show rates
- May develop new leads and implement new donor recruitment programs to ensure an increased donor base
CD&A REP
Alorica
02.2016 - 05.2018
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations
- Tracks call-related information for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and/or training issues
- Upsells to customers as necessary
Driver
Hands Car Inc Medical Transportation
01.2016 - 05.2016
- Assessed vehicle after each shift for damage and kept it properly cleaned and maintained
- Ensured that goods and products were delivered to the customer on time and in excellent condition
- Directly interacted with customers in a pleasant manner
- Maintained accurate logs of all deliveries
Cashier
Ace Hardware
07.2014 - 11.2014
- Created attractive displays to promote items
- Assisted on sales floor as needed to maintain service standards
- Assisted customers in selecting items based on needs
- Processed customer returns
- Moved new inventory to sales floor and arranged on shelves or other displays in an attractive manner
Cashier / Sales Rep
T.J. Maxx
09.2012 - 07.2013
- Performed initial client assessment and analysis to begin research process
- Supported Chief Operating Officer with daily operational functions
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Researched and updated all required materials needed for firm and partners
- Assisted various business groups with document organization and dissemination during acquisitions
Courtesy Clerk
Fry's Food And Drug
08.2005 - 09.2009
- Kept work areas clean, neat and organized for maximum productivity
- Notified management of security, vandalism and theft concerns
- Directed customers to store locations
- Monitored safety and security concerns and reported to leadership as appropriate
- Responded to customer requests and directed to merchandise
- Processed customer returns
- Assisted customers in selecting items based on needs
- Moved new inventory to sales floor and arranged on shelves or other displays in an attractive manner
Education
Vet Assistance
Carrington College
Tucson, AZ06-2025
Vet Assistance
Apollo College
Tucson, AZHigh School Diploma -
Amphitheater High School
Tucson, AZ01.2005
Skills
- Strong verbal communication
- Extremely organized
- Self-motivated
- Crisis Management
- Non-Violent Intervention
- Behavioral Disorders Familiarity
- Strategic Planning and Organization
- Occupational Hazards and Safety Precautions
Languages
Spanish
Native or Bilingual
Timeline
Customer Service
Alorica
03.2024 - Current
Warehouse Associate
Amazon
11.2023 - 03.2024
Correctional Officer
Arizona Department of Corrections
08.2020 - 10.2023
Loan Officer
Bayview Loan Servicing
11.2019 - 07.2020
Appointment Setter
Red Cross
05.2018 - 10.2018
CD&A REP
Alorica
02.2016 - 05.2018
Driver
Hands Car Inc Medical Transportation
01.2016 - 05.2016
Cashier
Ace Hardware
07.2014 - 11.2014
Cashier / Sales Rep
T.J. Maxx
09.2012 - 07.2013
Courtesy Clerk
Fry's Food And Drug
08.2005 - 09.2009
High School Diploma -
Amphitheater High School
Vet Assistance
Carrington College
Vet Assistance
Apollo College
Similar Profiles
Martin Saul Avila RenovatoMartin Saul Avila Renovato
Virtual Card Processor at AloricaVirtual Card Processor at Alorica
ASYA TUCKASYA TUCK
Senior Customer Service Specialist at AloricaSenior Customer Service Specialist at Alorica
Natalie WrightNatalie Wright
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Carly WadeCarly Wade
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Martina ChoeMartina Choe
Endoscopy Technician at St Joseph's HospitalEndoscopy Technician at St Joseph's Hospital