Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Deyver Hughes

Boston,MA

Summary

Bilingual security management professional familiar with standard security practices and operational requirements. Comfortable working in variety of environments to provide personal, premise and perimeter security. Highly skilled in security precautions and operations.

Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.

Overview

17
17
years of professional experience

Work History

Shopper

Instacart
01.2022 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Demonstrated speed and accuracy in order item selection.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.

Security Personnel

Allied Barton Security
04.2015 - 11.2019
  • Developed strong working relationships with external partners such as law enforcement agencies, government bodies, and other organizations involved in personnel security matters.
  • Improved overall workplace safety by regularly assessing and addressing potential threats related to employee access levels.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Evaluated security systems and procedures to identify areas for improvement.

Manager

Radioshack
01.2008 - 01.2014

Hire, train and on boarding new employees

  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Creating a weekly schedule
  • Managing inventory and keeping track of inventory
  • Staying educated on all the new and relevant products and trainings

Education

GED -

Bunker Hill
Boston, MA
11-2009

Skills

  • Recruiting & hiring talent
  • Sensitive information handling
  • Workplace safety
  • CCTV monitoring
  • Solid written & verbal communicator
  • Employee onboarding
  • Team leadership
  • Decision-making
  • Time management
  • Documentation and reporting
  • Project planning

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shopper

Instacart
01.2022 - Current

Security Personnel

Allied Barton Security
04.2015 - 11.2019

Manager

Radioshack
01.2008 - 01.2014

GED -

Bunker Hill
Deyver Hughes