Deyver Sumoza
Miramar,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Soporte Técnico En Computación, Redes, CCTV
Global TECH Services
01.2010 - 09.2023
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
- Helped streamline repair processes and update procedures for support action consistency.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and implemented preventive maintenance procedures.
- Repaired access control, CCTV, electronic devices and electromechanical devices to maintain electronic security systems.
- Operated power drills, wire strippers, pliers and wire connectors to properly install and repair electronic equipment.
- Performed routine maintenance on security equipment by cleaning monitors and adjusting cameras for proper focus and depth of field.
- Corrected common malfunctions to restore conformance of equipment.
- Interpreted blueprints, equipment specifications, schematic drawings and technical instructions regarding security systems and equipment.
- Performed computer program entry to add closed-circuit television cameras, access control devices and intrusion alarm systems.
- Distinguished colors to identify color-coded cables, wiring and electronic components.
- Submitted regular reports on service work performed, outstanding deficiencies and general system status.
- Installed and serviced over Number residential and business commercial alarm systems per month.
- Read and understood product manuals and blueprints.
Soporte Técnico
Globerts, C.A.
11.2005 - 01.2010
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Monitored systems in operation and quickly troubleshot errors.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
- Helped streamline repair processes and update procedures for support action consistency.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Offered assistance in implementing and developing training programs.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and implemented preventive maintenance procedures.
- Assisted in development of system security protocols.
- Repaired access control, CCTV, electronic devices and electromechanical devices to maintain electronic security systems.
- Operated power drills, wire strippers, pliers and wire connectors to properly install and repair electronic equipment.
- Performed routine maintenance on security equipment by cleaning monitors and adjusting cameras for proper focus and depth of field.
- Adjusted voice and video configurations to minimize communication disruptions.
- Corrected common malfunctions to restore conformance of equipment.
- Interpreted blueprints, equipment specifications, schematic drawings and technical instructions regarding security systems and equipment.
- Performed computer program entry to add closed-circuit television cameras, access control devices and intrusion alarm systems.
- Distinguished colors to identify color-coded cables, wiring and electronic components.
- Translated technical terms into easy-to-understand language to explain operation of systems to customers.
- Submitted regular reports on service work performed, outstanding deficiencies and general system status.
- Installed and serviced over Number residential and business commercial alarm systems per month.
- Used hand-truck to transport electronic equipment weighing up to Number pounds from one location to another location.
- Responded to maintenance calls and troubleshot devices.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Read and understood product manuals and blueprints.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Fully installed fire alarms and various security devices.
- Demonstrated features and functionality of alarm systems to customers.
- Assisted with electrical installations of lighting and smoke detectors.
- Tested all newly installed fire alarms.
- Educated customers on preventive care and regular maintenance to prevent system malfunctions.
- Maintained accurate records of customer service calls and inputted all information into company's database.
Soporte Técnico
Organización 24 Horas (Clínica San Diego)
05.2002 - 10.2005
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
- Helped streamline repair processes and update procedures for support action consistency.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Offered assistance in implementing and developing training programs.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and implemented preventive maintenance procedures.
- Assisted in development of system security protocols.
Education
Seguridad En Alturas - Seguridad En Alturas
Instituto De Bomberos Urbano Y Forestal
Venezuela 11.2021
Técnico Para Fotocopiadoras Digitales - Servicio Técnico Para Fotocopiadoras DigitaleCanon
Melar, C.a.
Venezuela 10.2004
Especialista Instalador De Redes - Computación Y Redes
Instituto De Capacitación Técnica KEYS
Venezuela 09.2002
Bachiller - Ciencias
U.E. Félix Román Duque
Venezuela 09.1997
Skills
- Time Management
- Good Telephone Etiquette
- Multitasking Abilities
- Equipment Operation
- Microsoft Office
- Data Management
- Data Entry
- Conflict Resolution
- Attention to Detail
- Relationship Building
- Multitasking
- Networking
- Friendly, Positive Attitude
- Team Management
- Analytical and Critical Thinking
- Cultural Awareness
- Quality Assurance
- Equipment Inspection
- Equipment Calibration
- Problem-Solving
- Basic Mathematics
- Pattern Recognition
- Google Workspace
- Self-Directed
- Analytical Thinking
- Flexible and Adaptable
- Microsoft Word
- Dependable and Responsible
- Research
- Decision-Making
- Calm Under Pressure
- Problem Resolution
- Task Prioritization
- Customer Service
Accomplishments
- Nombre y nombre: Deyver Antonio Sumoza Ferrer
- Lugar y Fecha de Nacimiento: Naguanagua - Carabobo Venezuela
- Dirección: 2041 Unidad de calle principal 801 Miramar-Florida 33025
- Correo: deyvers@gmail.com
- Teléfono: (754) 837 11 90
- PERFIL PERSONAL
- Alto nivel de responsabilidad, proactivo y con intereses en la adquisición de nuevas experiencias y aprendizajes laborales, profesionales y personales
- Venezolano con deseos de superación que me permiten ser probado eficiente para mi familia y sustento personal
- Dispuesto a emprender, construir y contribuir con este país en un entorno honesto y equitativo
- PERFIL PROFESIONAL
- Profesional en el área tecnológica, Capacitado para realizar cualquier ocupación, desde área administrativa, atención al público hasta las más sencillas labores requeridas con claridad y eficiencia
- Facilidad para obtener nuevos conocimientos y adaptación, trabajos bajo presión, con deseos de superación personal y profesional
- Habilidades para emprender y liderar actividades, trabajar en equipo, alcanzar metas propuestas y mantener un excelente ambiente laboral
- Conocimiento y habilidades para trabajos en el área de computación, redes, sistemas de seguridad electrónica, cableado estructurado, sistemas administrativos, minería de criptomonedas
- Conocimiento de ofimática básica
Languages
Español
Native or Bilingual
Timeline
Soporte Técnico En Computación, Redes, CCTV
Global TECH Services
01.2010 - 09.2023
Soporte Técnico
Globerts, C.A.
11.2005 - 01.2010
Soporte Técnico
Organización 24 Horas (Clínica San Diego)
05.2002 - 10.2005
Seguridad En Alturas - Seguridad En Alturas
Instituto De Bomberos Urbano Y Forestal
Técnico Para Fotocopiadoras Digitales - Servicio Técnico Para Fotocopiadoras DigitaleCanon
Melar, C.a.
Especialista Instalador De Redes - Computación Y Redes
Instituto De Capacitación Técnica KEYS
Bachiller - Ciencias
U.E. Félix Román Duque
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