Deyvi Cabrera Hernandez
Hialeah
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Professional billing expert with strong expertise in financial analysis, invoicing, and account reconciliation. Proven track record in optimizing billing processes and resolving discrepancies efficiently. Known for collaborative teamwork, adaptability, and achieving organizational goals. Skilled in medical coding, insurance claims, and ERP systems.
Overview
10
10
years of professional experience
Work History
Billing Specialist
Group1001
10.2023 - 03.2025
- Monitored account aging reports to identify overdue accounts.
- Handled customer inquiries by providing clear explanations of charges and payment options.
- Generated monthly billing statements with precise account information.
- Processed payments by reconciling transactions and updating accounts.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
Dispatcher
Amyd Trucking Llc
02.2021 - 10.2023
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Scheduled and dispatched drivers to locations in all states.
Customer Service Representative
One Homecare Solutions
06.2017 - 12.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Associate
ABC Jewelry
11.2014 - 04.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
High School Diploma -
American High School Academy
10300 SW 72nd St #427, Miami, FL 3317305.2018
Skills
- Message and Work Order Transfer
- Personnel Monitoring
- Service Requests
- Territory Communications Oversight
- Route Planning and Adjustment
- Client Interactions
- Work Order Preparations
- Service Coordination
- Service Vehicle Dispatch
- Effective Communication
- Dispatch Recordkeeping
- Resource Coordination
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- HIPAA compliance
- Account reconciliation
- Claim submission
- Payment posting
- Customer engagement
- Medical billing expertise
- Patient account management
- Relationship building
- Research and due diligence
- Team collaboration
- Regulatory compliance
- Audit procedures
- Procedure development
- Problem-solving
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Client relationship management
- Dispute resolution
- Data research
- Medical billing and collections
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Billing Specialist
Group1001
10.2023 - 03.2025
Dispatcher
Amyd Trucking Llc
02.2021 - 10.2023
Customer Service Representative
One Homecare Solutions
06.2017 - 12.2018
Sales Associate
ABC Jewelry
11.2014 - 04.2017
High School Diploma -
American High School Academy
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