Dez Anderson
Jonesboro,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
Essential Staffing
03.2024 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Shift Leader
Walgreens
01.2024 - 06.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
Customer Service Representative
Nike
07.2023 - 11.2023
- Worked Customer Service, Greeted customers into the store, checked customers out, restocked the store daily
- Learned the ins and outs about Nike and how the company works with their product.
- Developed strong mental resilience through rigorous training sessions, enabling peak performance during competitions.
- Adapted quickly to changes in competition schedules or environments, demonstrating mental agility and composure under pressure.
- Demonstrated strong leadership skills as a team captain, motivating teammates and fostering a supportive environment.
- Attended all practices, meetings, and workouts on time.
- Enhanced team cohesion by organizing and participating in team-building activities.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Inventory Specialist
Walgreens
01.2020 - 01.2023
- Assists and coaches the store team on all package delivery activities, including scanning in and out of packages, completing all daily inventory, Supports pharmacy inventory management activities, including receiving, counting, ordering and facilitating returns
- Maintains accurate inventory counts
- Responsible and accountable for registering all related sales on the assigned point of sale system
- When needed I was also able to help with the register.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
Cashier/Shift Leader
Aramark Uniform & Career Apparel
01.2019 - 01.2022
- Provides a positive customer experience with fair, friendly and courteous service
- Resolved customer issues and answer questions
- Successfully counted and provided change from the daily cash drawer
- Following company policy and procedures for closing down till at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Set up new sales displays each week with fresh merchandise.
- Trained new employees and delegated daily tasks and responsibilities.
Education
High School Diploma -
Merlo Station High School
Beaverton, OR05.2007
Skills
- Customer Service
- Fair Housing Regulations
- Building rapport
- Fair housing policies
- Customer service expertise
- File Management
- CRM Software
- Phone and Email Etiquette
- Leasing and sales
- Telephone and email etiquette
- Organizational capabilities
- Cash Handling
- Data Entry
Timeline
Leasing Consultant
Essential Staffing
03.2024 - Current
Shift Leader
Walgreens
01.2024 - 06.2024
Customer Service Representative
Nike
07.2023 - 11.2023
Inventory Specialist
Walgreens
01.2020 - 01.2023
Cashier/Shift Leader
Aramark Uniform & Career Apparel
01.2019 - 01.2022
High School Diploma -
Merlo Station High School
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