DEZIREE PATTON
Elkton,MD
Summary
Currently enrolled to be a certified medical billing and coding specialist and looking for an opportunity to utilize my newly acquired skills, and experience for a medical, coding, billing or analytical and investigative position. I feel I have a wide range of skills that are transferable to different fields and I'm always looking to take initiative to improve and add to my abilities to take on a role with more responsibility and authority. Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service (Inbound)
Discover Financial
10.2022 - 11.2022
- Updated customer account information, such as authorized users, occupation, addresses, phone numbers and etc
- Provided high level customer support for inbound customer calls
- Navigated through multiple discover systems to handle tasks and inquires for customers
- Responsible for accurate billing information, and providing confirmation of changes
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
Medical Assistant/Front Desk
Mid Atlantic Retina
07.2021 - 06.2022
- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
- Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Keeps patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
- Comforts patients by anticipating patients' anxieties, answering patients' questions, and maintaining the reception area
- Ensures availability of treatment information by filing and retrieving patient records
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims
- Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs
- Helps patients in distress by responding to emergencies
- Protects patients' rights by maintaining confidentiality of medical, personal, and financial information
- Maintains operations by following policies and procedures, reporting needed changes
- Contributes to team effort by accomplishing related results as needed
- Obtained client medical history, medication information, symptoms, and allergies.
Medical Assistant/Medical Scribe
Center For Interventional Pain And Spine
01.2021 - 07.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Endoscopy Technician
Mid Atlantic Endoscopy Center
02.2017 - 08.2019
- I am part of the medical team that uses endoscopes to diagnose or treat gastrointestinal problems
- They interact with patients, prepare the room and the equipment, provide support to physicians and nurses while the procedure is underway, handle specimens collected, and sterilize equipment
- Advanced skillset through participation in specialized trainings on various types of endoscopic equipment, broadening capabilities as a technician.
- Set up endoscopy suites with equipment and supplies needed for procedures.
- Improved patient comfort during endoscopic procedures by providing attentive care and maintaining a calming environment.
- Handled inventory and preparation for upcoming procedures by ordering supplies and ensuring rooms were stocked and set-up for patients.
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
- Assisted physicians and nursing staff with various tasks and responsibilities during procedures.
Collections Representative
Sallie Mae
08.2015 - 08.2016
- Identified delinquent accounts, took appropriate action, and recorded customer notes in system
- Collector for student loans
- Taking payments, setting up programs and working with different clients
- Made recommendations on accounts receivable reserve for accounts within assigned portfolio
- Notified sales department of delinquent accounts and any actions being taken
- Communicated with sales team and customers regarding account status, orders, and payments, builds customer relationships
- Analyzed credit service bureau data as needed and recommended changes required to credit limit or collection actions
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
Medical Assistant
HEALTHY CONNECTIONS/ ALPHA HEALTH CENTETR
12.2014 - 06.2015
- Greet patients and get them check in Schedule appointments for patients Medical coding and filling insurance claims vital signs
- Recording vital patient information in a detailed oriented and accurate manner for office records
- Preparing specimens of bodily fluids and tissues for laboratory testing
- Help doctor with certain procedures Suboxone: Take vitals, collect urine from each patient, order supplies, order drug screening, update information, using E Clinical, Microsoft, Power Point
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Education
Medical Billing & Coding -
Penn Foster
10.2024
Associate - Medical Assistant
Dawn Career Institute Inc
01.2016
Skills
- Microsoft Office
- Medical Billing & Coding
- Conflict resolution
- Billing / Invoicing
- SQL
- Python
- Research
- Data Analysis
- Data Management
- Organization
- Verbal communication
- Written communication
- Data entry
- Detail Oriented
- Accuracy
- Patient Care
- Administrative Assistant
- Phlebotomy
- EMR Systems
- Experience Administering Injections
- Vital Signs
- Triage
- Anatomy Knowledge
- Medical Terminology
- Medical Records
- Customer Service Skills
- Inbound sales
- High-volume call centers
- Computer Skills
- Call center experience
- Product Knowledge
- Documentation And Reporting
- Typing Speed
Certification
- CPR & First Aid, 01/01/20, Present
- Certified Clinical Medical Assistant (CCMA)
- Nationally Registered Certified Medical Assistant (NRCMA)
- Advanced Microsoft Excel Certification, In progress
Timeline
Customer Service (Inbound)
Discover Financial
10.2022 - 11.2022
Medical Assistant/Front Desk
Mid Atlantic Retina
07.2021 - 06.2022
Medical Assistant/Medical Scribe
Center For Interventional Pain And Spine
01.2021 - 07.2021
Endoscopy Technician
Mid Atlantic Endoscopy Center
02.2017 - 08.2019
Collections Representative
Sallie Mae
08.2015 - 08.2016
Medical Assistant
HEALTHY CONNECTIONS/ ALPHA HEALTH CENTETR
12.2014 - 06.2015
Medical Billing & Coding -
Penn Foster
Associate - Medical Assistant
Dawn Career Institute Inc
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