Dez Ramirez
Bemidji,MN
Summary
Hardworking and passionate job seeker with a fresh business administration degree eager to secure entry-level management or administration position while also making an extra income as a restaurant server. Ready to help achieve company goals, maintaining integrity and values and growing together in building towards a successful future!
Overview
8
8
years of professional experience
Work History
Overnight Support Person Sleep Position
Lutheran Social Services Of MN
Bemidji , Minnesota
01.2022 - Current
- Entrusted to handle confidential and sensitive situations in professional matter.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Supervised daily activities and provided assistance to staff.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep staff bedroom clean.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
Server/Bartender
Ck Dudleys
Bemidji, MN
04.2021 - Current
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Direct Support Professional
Lighthouse Lodge
Bemidji, MN
09.2020 - 03.2021
- Supervise four clients for ten hour overnight shifts in a group home setting.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted with daily living activities, running errands and household chores.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Sales Associate
Trove & Tea
Bemidji, MN
08.2019 - 12.2020
- Provided positive first impressions to welcome existing, new and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trusted to manage day to day operations of the store and a key holder to the store
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
Construction Worker
Schoanfelder Construction
Bemidji, MN
05.2017 - 07.2019
- Assisted with successful, time-sensitive renovations of various structures.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Loaded, unloaded and moved material to and from storage and production areas.
- Observed safety regulations on job sites to minimize accidents.
- Utilized hammers, saws, squares, levels and fastening devices to complete projects.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Cook, Delivery Driver, Waiter
Keiths Old River Pizza Company
Bemidji, MN
09.2014 - 03.2017
- Hired as dishwasher and called upon to take on additional roles as cook, delivery driver and wait staff
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Fostered positive working relationships with regular customers.
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept server areas, customer tables clean and stocked to increase efficiency while working
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Delivered food and beverages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Education
Bachelor of Arts - Business Administration And Management
Oak Hills Christian College
Bemidji, MN05.2022
Skills
- Sales Expertise
- Customer Satisfaction
- Efficient Communication
- Sales and Marketing Support
- Work Organizing and Prioritizing
- Administration and Management
- Scheduling and Coordinating
- Strong Leadership
- Employee Coaching and Motivation
- Orienting New Employees
- Strategic Vision
- Administrative Management
Timeline
Overnight Support Person Sleep Position
Lutheran Social Services Of MN
01.2022 - Current
Server/Bartender
Ck Dudleys
04.2021 - Current
Direct Support Professional
Lighthouse Lodge
09.2020 - 03.2021
Sales Associate
Trove & Tea
08.2019 - 12.2020
Construction Worker
Schoanfelder Construction
05.2017 - 07.2019
Cook, Delivery Driver, Waiter
Keiths Old River Pizza Company
09.2014 - 03.2017
Bachelor of Arts - Business Administration And Management
Oak Hills Christian College
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